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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I like my windows and the first installer did a great job but he wasn’t prepared (with a second person) to install my kitchen window. He said the company would call me to set up another date to install it. They never called so a week later I contacted and set up a day/time. They come and install it and use raw wood around the opening (which is fine I just didn’t know it wouldn’t be flush). They removed the old trim but didn’t bring trim to replace it with and the spaces left for trim wasn’t uniform. Then they caulk the raw w... read more
Business response:
Hi Melinda, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
I will attach the list below of the things that are not satisfactory. I would appreciate the damaged items being fixed. I would also appreciate my questions being answered and repairs made as needed. I am aware the amount of time this project took can not be changed for me, but I highly recommend that a discussion happen with future customers to verify they do not mind the amount of time involved. This was a 13 hour job. This is too long. The men worked hard. There was a lot of dust and debris on the horizontal surfaces and ... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
It seemed that the regional manager was super interested and talkative when he wanted to give me a deal so good I couldn’t refuse. As soon as I signed the contracts i felt totally ghosted.
Business response:
Hello, Mary. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
I reported issues with my tile grout around the one window and no one has contacted me to discuss. Disappointed.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
The phone people. Where horrible They did not listen to my concerns and took me as a foolish person. It didn't know what I was talking about is if I don't know what's going on in my own house. I told them I need Replaced for the rotten wood. A treated me as if I didn't know what hour was talking about
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
The crew tried to leave without making sure that the job was done perfectly. Mrs Craig found several discrepancies in the work done. There was a gap in the top of the door that allowed sun to shine through, which meant that rain could've come through as well. There was a sharp piece of metal outside of the door that I could've cut my foot on. There was a messt texture to the trimming on my back door. There was plaster dust left all over my stove top and on the floor of my pantry, that I had to clean up myself. For the amount... read more
Price is very expensive.
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. Best wishes on the completion of your window replacement. -SS
Windows were cold opur first cold night
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Terrible communication, I can't get ahold of anyone since the sale. Windows seem fine but what good is a warranty when no one will call you back?
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.3 star rating with 3,084 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.