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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I reached out after our install and have heard nothing from anyone on my concerns.
Business response:
Justin. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Universal Windows Direct does not honor its agreements. We were informed that we would have a lifetime warranty with no fees. However I was informed a few days ago that we would be charged $149 for each visit.
Business response:
Hello, Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
They were very expensive
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. Best wishes on the completion of your window replacement. -SS
After spending our hard earned money and having your windows installed, there were multiple issue that our salesman and quality control person both dropped the ball on. With your prices, this should never happen.
Business response:
Hello, Michael. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Cheap product quality. We also were given full screens and never offered the options for half screens.
Business response:
Hello, Review. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
I would be happier if they had the trim on the back door frame Now it’s just a wait and see see if they come back to finish the job A little disappointed
Business response:
Ken , we're sorry to hear that your project was incomplete. Our goal is always to deliver comprehensive solutions, and we regret falling short in your case. Please contact our team directly at (855) 293-7813 to discuss the outstanding work, and we'll make it right as soon as possible. -SS
I was told our windows would help with noise control. They absolutely do not.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right! -SS
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.3 star rating with 3,084 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.