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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Good meeting with sales rep, good experience with installers and customer service. But 2 of my doors were wrong: one was faulty the other was the wrong size. I have called customer service 3-4 times with no call back from the operations manager to give me an update on resolution or timeframe to install my doors.
Business response:
Hi, thank you for the feedback and I apologize that we weren't able to complete your install as anticipated. After reviewing your account, I see you were able to connect with the warehouse manager and he is aware of the mismeasured doors. They will get the service started as soon as possible, please look out for emails from us regarding the production timeline. Thanks for your patience! -SS
Initial installers couldn’t communicate, since they spoke very little English. Rushed what was supposed to be a 2-day job into 1. So, another crew came back and fixed some of the issues. Removed and Reinstalled both sliding doors, re-wrapped and re-caulked the exterior of 8 of the windows, cleaned up the excess spray foam from the initial installers and still have to come back to fix the initial issues with the front door since they were sent with the wrong trim and had to order 2 new screen doors for the sliders.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
My windows were installed and damaged. Took another day off for them to send someone to go over all the damage, but then sent someone to "fix" what they could and leave the damage they couldn't.
Business response:
Hello, Tracy. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in an effort to resolve them. -SS
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.3 star rating with 3,084 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.