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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Of the 30 windows I purchased, 5 were in need of repair within 1-year of service. Fix on one of the windows was the technician opening the window and using 4 pieces of lath to shore-up the defective window. 5 windows were like this, and I plan on reaching out to have this and other windows replaced.
Business response:
Hi, Patrick. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. -AS
No, our windows were installed wrong and were warped, leaked and some wouldn’t close or open and crooked. Hardly any insulation…just caulk and white trim…you can feel the cold air leaking around the window and the temps inside around the trim is in the 30’s. You reinstalled “same” windows and they still leak, cold air in our home…our old windows were better. I did “your” incense test (how to know you need to replace your windows)and according to that the brand new windows you installed need replaced. We had thermal imaging d... read more
No, our windows were installed wrong and were warped, leaked and some wouldn’t close or open and crooked. Hardly any insulation…just caulk and white trim…you can feel the cold air leaking around the window and the temps inside around the trim is in the 30’s. You reinstalled “same” windows and they still leak, cold air in our home…our old windows were better. I did “your” incense test (how to know you need to replace your windows)and according to that the brand new windows you installed need replaced. We had thermal imaging d... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
The communication is one of UVD's selling points. Do not believe them. We had a horrible experience with both the original installation communication, delivery date target and no the replacement of a cracked replacement window. The workers are stuck in the middle between the customers and the poor management style of the corporation itself.
Business response:
Hi, Mark. At Universal Windows Direct of St Louis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com!
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.3 star rating with 3,084 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.