Birdeye enhances Reports for better data presentation
With improved graphical orientation, Birdeye's new reports are better in terms of data consumption and presentation.
Birdeye launches enterprise-grade User Management
Birdeye has launched enterprise-grade user management for multi-location businesses. Businesses will be able to add, remove and update users at the enterprise as well as location levels.
Birdeye Reports revamped with improved usability
Birdeye's reporting platform offers intuitive reports focused on visual elements. It is simple, user-friendly and visually optimized for better projection and understanding.
Birdeye introduces Customer Experience Reports
Users can now analyze customer experience template's effectiveness with easy to view reports.
Birdeye makes Webchat more intuitive and user-friendly
Birdeye has released a new Webchat user interface that's more intuitive and easy for use. The new Webchat will be available for business websites, paid profiles, and free profiles.
Configure email notifications for Webchat messages
Birdeye users will now be able to choose whether they want to receive email notifications for unresponded Webchat messages or not.
Birdeye introduces improved Usage Reports
With special enhancement within conversion calculations, Birdeye's Usage Reports are now bound to yield better results for users.
Prohibiting review gating on Birdeye surveys
In order to ensure adherence to industry best practices, Birdeye has removed sentiment pre-check for all the Birdeye surveys. This will make Birdeye surveys complaint with the Google's new policy.
Birdeye enables spam detection for Webchat conversations
Birdeye has introduced a spam and profanity detection test for conversations initiated through the Webchat. Going forward, if a conversation initiated through the Webchat is found to be spam, profane or initiated by a bot, it will not be delivered to the user.
