Birdeye launches ‘Receptionist’ and ‘Teams’ to boost customer interactions

Birdeye has announced the launch of two brand new features- Teams & Receptionist.

Receptionist

With the launch of Birdeye Receptionist, you will never miss a customer call again. All calls get answered and delivered to you in a centralized inbox. Robin, our chatbot, engages callers immediately by sending answers to frequently asked questions in their voicemails.

Teams

Using Birdeye Teams, get every question answered instantly by the right people. You can group customer messages by teams, reduce response times, improve collaboration, and keep everybody on the same page.

Organize your employees into teams based on skills or department

Let website visitors ask questions to a specific department

Assign incoming messages to the right team or person, and use internal notes in a chat to keep everyone on the same page.

Receive custom updates on conversations that matter to you