Now businesses will be notified if there are customer messages that are not responded to. Birdeye Messenger allows you to read and respond to messages initiated by customers in one place. With the new upgrade, if a message has been read by a user and not responded, an email notification will be sent to the admins and owners of the location.
This will help businesses to make sure that none of the customer messages remain unattended. This will also increase customer engagement and satisfaction.