Unified Inbox brings all messages, referrals, texts, emails, reviews and survey responses from customers in one view. This will help clients streamline the process of responding to their customers. Collaboration between teams and solving customer problems will become smoother. Unified Inbox will be available to all current and new interaction customers at no extra cost.
What’s new with Unified Inbox:
See the full history before you respond
View the full interaction history with each customer, and send the right response every time.
Updated customer sentiment at every touch point
Quickly gauge how happy each customer is in real time by checking their Experience Score.
Know the reviewer, and start texting
Easily identify who wrote the review, and respond to them directly with a private text or email conversation.
Customize your inboxes
Keep your inbox organized, route feedback to the right people and get more done as a team.