As a business owner, it is important to maintain a healthy business etiquette. Irrespective of the survey responses, an acknowledgment for taking out time for the survey should be sent at the earliest.
Keeping this in mind, Birdeye now allows you to send an instant reply as soon as the customer submits a survey. This new feature of Surveys can be configured at any point, even while the survey is ongoing.
A pre-set template provides survey owners to quickly configure an email reply. However, to make the experience more personalized, survey owners can edit the subject and message as well. The feature also offers to add tokens like a customer name, business name, business location, etc to the message. These inbuilt tokens help make the email more personalized.
To learn more about auto-reply, read the help center article.