UPP Global

Juliann A 

on BBB

a year ago

On Tuesday, June 18, 2024 I parked in a UPP lot in ********, ** (right next to the ************************** I paid using the ** code which was not straight forward or easy to use. When I returned well within my two hour time-frame, I had a $63.00 ticket. UPP, of course, had already taken my money so I sent them a screenshot of my credit card statement clearly showing that I had paid for two hours. UPP response: "It appears that the license plate number was entered incorrectly upon payment. We have voided this citation for ... read more

Jonathan B 

on BBB

a year ago

I tried to extend my parking and your system wants to charge me another $28. My parking had not EXPIRED. I moved it and parked for FREE. You lost $8 now you have $0 for being greedy. I will never park with your company again. You interfered with a nice dinner. No wonder your lot is empty. I hope you go bankrupt! 

Joseph W 

on BBB

a year ago

I parked in the 1266 ********************* lot - tried twice to use my card and the machine would not accept - we would gladly pay the original cost of parking but as others have said the fines go up immediatly - with no place to dispute. Our notice is ******** -************** 

Leonardo V 

on BBB

a year ago

On 02/23/24 I parked at ************************ . I payed $22 with my credit card to park. When i returned to parking lot to leave i had a ticket for $63. Left my information several times so they can get back to me, but they never did. Ive been trying to pay the ticket online, because the amount will go up as time goes by. There is no office, no address, no answer..so i can dispute this ticket. Its a scam. 

Katherine B 

on BBB

a year ago

This parking lot payment system is very confusing and consequently the first we paid for ***** which only allowed for 2 hrs. We spotted an attendant and he agreed that we should make an additional purchase so we purchased ***** for an additional 3 hrs totaling for 5 hrs of parking from 5:30 pm. So we figured we were good till 10:30 pm ..show got out at 10 pm and we got to our vehicle and had a citation for $63.00!!!Oh but if we were good And paid within 3 days .. it was only $43.00 !!!remind you we had already paid a total o... read more

Jacob H 

on BBB

a year ago

Paid for parking and left well before the 2 hour limit. Still got a ticket. *************** that has even more useless employees and clearly taking advantage of tourists. 

Jacqueline B 

on BBB

a year ago

Parked in a space by ********************* in ********, **. There were signs in one lane of spaces right next to the restaurant about paid parking. However, I parked in a space far from there where there were NO signs anywhere that these were paid spaces, nor were there directions about where and what to pay. Their replies to reviews here regarding their "transparency" are lies. They make their money (at least in this lot) by being intentionally vague about which spaces are paid spaces, so first-time visitors have no clue an... read more

Tammy B 

on BBB

a year ago

This company's lots are always empty for a reason. Their prices are exorbitant, they make it difficult to pay. They ticket you sometimes even if you DID pay, and their tickets go from $63 to $103 if you don't pay rapidly. Their signs deliberately look like public parking signs, but their prices are far, far more than the City of Burlington's public parking. And their business practices are suspect. Avoid at all costs. 

Danny W 

on BBB

a year ago

I parked at *************** and used my credit card to pay. It said confirm transaction(which I did). It then said you will not get a receipt, thought that was all and I left for 2 hours. Came back and had a parking ticket. I called them and they said nothing they could do about it. I paid the ticket but what a scam they have going.