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UPP Global
- Parking
- Portland, ME
About this business
Location details
496 Congress St, # 3, Portland, ME, 04101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On Tuesday, June 18, 2024 I parked in a UPP lot in ********, ** (right next to the ************************** I paid using the ** code which was not straight forward or easy to use. When I returned well within my two hour time-frame, I had a $63.00 ticket. UPP, of course, had already taken my money so I sent them a screenshot of my credit card statement clearly showing that I had paid for two hours. UPP response: "It appears that the license plate number was entered incorrectly upon payment. We have voided this citation for ... read more
Business response:
<p>Hello, it was really nice talking to you over the phone. If you ever have any issues, please feel free to give us a call so we can help you further.</p><p>Have a great day</p>
I tried to extend my parking and your system wants to charge me another $28. My parking had not EXPIRED. I moved it and parked for FREE. You lost $8 now you have $0 for being greedy. I will never park with your company again. You interfered with a nice dinner. No wonder your lot is empty. I hope you go bankrupt!
I parked in the 1266 ********************* lot - tried twice to use my card and the machine would not accept - we would gladly pay the original cost of parking but as others have said the fines go up immediatly - with no place to dispute. Our notice is ******** -**************
Business response:
<p>Good morning, please note we have checked our record and we have had no contact with you. Our information is found on the ticket and at each location. Please find our contact as follows ************ or *********************************** We ask you to please reach out to us so we may be able to assist you. When reaching out please mention you filed a BBB review. We look forward hearing back from you and being able to assist you further.</p><p>Regards</p>
On 02/23/24 I parked at ************************ . I payed $22 with my credit card to park. When i returned to parking lot to leave i had a ticket for $63. Left my information several times so they can get back to me, but they never did. Ive been trying to pay the ticket online, because the amount will go up as time goes by. There is no office, no address, no answer..so i can dispute this ticket. Its a scam.
Business response:
<p>Hello, we would like to point out the citation has a link all customers can go to and appeal their ticket. Please contact our office at ************ or *********************************** Please note the locations also have our contact number as well. The BBB would not be the one to help resolve this citation, you would have to contact our company for further assistance and we would be more then happy to help.</p><p>UPP Support</p>
This parking lot payment system is very confusing and consequently the first we paid for ***** which only allowed for 2 hrs. We spotted an attendant and he agreed that we should make an additional purchase so we purchased ***** for an additional 3 hrs totaling for 5 hrs of parking from 5:30 pm. So we figured we were good till 10:30 pm ..show got out at 10 pm and we got to our vehicle and had a citation for $63.00!!!Oh but if we were good And paid within 3 days .. it was only $43.00 !!!remind you we had already paid a total o... read more
Business response:
Hello, thank you for reach out, could you please reach out to us at ********************************** so we could look at your payment and try to resolve this for you. Could you please reach out and provide us the citation number, please mention BBB.
Paid for parking and left well before the 2 hour limit. Still got a ticket. *************** that has even more useless employees and clearly taking advantage of tourists.
Business response:
<p>Hello, it appears that there is no record of your contact with our office regarding your citation. It's essential for customers to reach out so that we can provide assistance. Please take note of our contact details: you can reach us via email at ********************************** or by phone at ************.</p><p>UPP Support</p>
Parked in a space by ********************* in ********, **. There were signs in one lane of spaces right next to the restaurant about paid parking. However, I parked in a space far from there where there were NO signs anywhere that these were paid spaces, nor were there directions about where and what to pay. Their replies to reviews here regarding their "transparency" are lies. They make their money (at least in this lot) by being intentionally vague about which spaces are paid spaces, so first-time visitors have no clue an... read more
Business response:
<p>It sounds like you had a frustrating experience with parking near ********************* in ********. It's understandable that you would expect clear signage indicating which spaces require payment. However, it's also important to note that parking regulations typically apply to an entire parking area or lot, not just specific spaces. It's still the responsibility of the driver to ensure they are complying with any applicable parking rules and regulations. We would also like to point out we are not running a scam. Our comp... read more
This company's lots are always empty for a reason. Their prices are exorbitant, they make it difficult to pay. They ticket you sometimes even if you DID pay, and their tickets go from $63 to $103 if you don't pay rapidly. Their signs deliberately look like public parking signs, but their prices are far, far more than the City of Burlington's public parking. And their business practices are suspect. Avoid at all costs.
Business response:
Thank you for reaching out. We offer three convenient methods for our customers to make payments: via meters, QR codes, or text. Rest assured, each method is user-friendly and easy to use. We believe in transparency, which is why all our meters display the cost for parking. This allows customers to make informed decisions before parking with us. If, for any reason, they find the cost unfavorable, they are welcome to cancel and find alternative parking options. It's important to note that occasionally, a customer's payment... read more
I parked at *************** and used my credit card to pay. It said confirm transaction(which I did). It then said you will not get a receipt, thought that was all and I left for 2 hours. Came back and had a parking ticket. I called them and they said nothing they could do about it. I paid the ticket but what a scam they have going.
Frequently asked questions about UPP Global
How is UPP Global rated?
UPP Global has a 2.2 star rating with 425 reviews.
When is UPP Global open?
UPP Global is closed now. It will open tomorrow at 9:00 a.m.