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UPP Global
- Parking
- Portland, ME
About this business
Location details
496 Congress St, # 3, Portland, ME, 04101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We parked in a lot in Waterbury ** on a Sunday October 29th Paid at a kiosk using our plate number.We could barely read the screen at the time.We stayed 2 hours and when I saw my bank account we were charged 22.00$ You even charged taxes.That price is outrageous We have used parking in other areas in ******* and have not been ripped off .
$43 is the discounted rate for a parking ticket??!!! payable in 3 days??? How do you sleep at night? Machine where I parked asked for a space number. There was none. All of your machines at your lot should have accurate information. I'll never park there or anywhere that seams as sketchy as this place was. (location, lot behind ********************* and VIP ******************** Not worth my time to fight this, but I will tell everyone I know.There should be negative star ratings.
Fraudsters plain and simple. Ticketed my vehicle inside the window of time purchased. the reasoning for the ticket changed throughout the appeal process. They threaten unpaid citations with credit reports and further indicate that any unpaid citation could impact vehicle registration, license renewal and ability to rent a vehicle.In the end, I paid the citation. ************* Not surprising, but still irritating.
A pirate operation. They provide zero ex ante notice of their highly inflated rates before you commence a transaction. They are hyper-aggressive in policing their lots, their employee ticketed my vehicle as I was walking up to it three minutes past the expiry time and literally ran away and jumped into their vehicle so I couldnt question or ask about appeal process. Their printed citations do not provide any information regarding how to contact the company (ie, there is no telephone number or any kind of contact address info... read more
Business response:
Thank you for getting in touch. We appreciate your feedback and concerns. We would like to address your points regarding our parking operations in a clear and comprehensive manner. At our parking lots, we make an effort to ensure transparency in pricing. Our meters prominently display the parking rates for the convenience of our customers. We understand that cost considerations are important, and we offer the option for customers to make an informed decision. If a customer finds the ********************** cost unfavorable, t... read more
I paid for parking in ********, ** at one of this company's lots: Entered payment (6 bucks an hour!) at 6:45PM, but found a citation on my window at about 2 hours later time stamped 7:30PM, well within the paid for time window. It took awhile to get to contact info for UPP support group and I (emailed) provided them with a copy of my credit card payment record and the citation. I was going to give them 1 star but upped it to 2 stars as the support rep called me back in 15 minutes of my email (and message to the answering ser... read more
You are criminals. I even put my hands up and let you manhandle the money out of my pocket. Absolute thievery. You then send a letter, Not to me, But to the cosigner of my vehicle. Your Intimidation practice to scare someone with a collection notice,After the citation has been paid is DEPLORABLE. No receipt from you, btw. But, my bank made a receipt you fraudsters (Try to get paid twice for one citation is fraud). You make 1-5 million $$ profit on your PARKING/ TOWING BUSINESS indicates YOUR DUE for an AUDIT by the ****
Business response:
*****, thank you for taking the time to reach out. We are sorry to hear about your parking experience with us. If you could please give us a call at ************ and mention BBB review, we would love to see how we could help resolve your concern. Thank you for your time.
The WORST COMPANY EVER !!!!!!The deserve negative stars but need to give one to get on the display here.This company is totally predatory to milk everything out of customers.It cost me $132 for 8 hours parking.They do not post the outrageous hourly fees, and they do not post that if you are 1 minute past what you prepaid..they will issue a "citation" to you for $63.00 penalty.It appears they are set up to automatically print out a "citation" the minute your prepaid expires...HORRIBLE COMPANY !!!!!!
Business response:
I'm truly sorry to hear about your negative experience with our company's parking services. It sounds like you had an extremely frustrating encounter, and I can understand your frustration. It's important for our business to be transparent about our pricing and policies to ensure a fair and positive customer experience. Please note we would love to help you further. If you could reach out to us at ************ and mention BBB review, we would be more than happy to look into this for you.
Typical contracted BS. We paid for parking at a lot in **********, **, which took three different cards to have one actually be read. The screen on the machine was barely readable in daylight. When we went to add additional time it kept showing our license plate number, but was not sending out a confirmation text that the payment went through. Again we tried multiple cards, all of which worked fine while shopping in Burlington. They put a 63 dollar ticket on the car less than 2 hrs later. If you go to there web site, there i... read more
I parked on ***************** in ******** Maine of the evening of July 25th. I Tried to pay for parking via the ** code and got an error message twice. I then went to the kiosk and put my information and credit card in.. I wasn't sure if the transaction was complete so I asked the lot attendant who said "I should be ok" (I was never charged). I returned to find a citation. The fee schedule is not listed anywhere I could find and the payment system is flawed. I tried to call the business but the phone does not ring. The appea... read more
Frequently asked questions about UPP Global
How is UPP Global rated?
UPP Global has a 2.2 star rating with 425 reviews.
When is UPP Global open?
UPP Global is closed now. It will open tomorrow at 9:00 a.m.