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Van Buick GMC
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Terrible experience I had no choice but to rate this dealership with one star just to start a review. This is going to lengthy BUT trust me everything is dead on point with this dealership so you will not be disappointed after reading the ENTIRE complaint. I will be adding names and all with in the Van Chevrolet dealership. If interested, please keep reading. THIS IS THR WORST DEALER/ SERVICE I HAVE EVER RECEIVED FROM A DEALERSHIP. A part from one person, which I will touch on the end. Let me start from the beginning. I was ... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Aliana. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. Please contact Becky or Anna in our Customer Relations Department at 480-696-5884 and we will do our best to make this better.
Complete Waste of Time Because I live in Tucson some 120 miles away, before driving up to Scottsdale, I contacted Van Chevrolet through the internet in a failed attempt to purchase a new 2019 Chevrolet Camaro Van Chevrolet had on their lot. Adrian, the “Assistant Sales Manager” was less than responsive and not at all eager to work with me to make a cash sale happen, despite the fact the cash offer I made was $311.00 MORE than the Dealership’s advertised internet price after the available discounts (I have the emails and scre... read more
Business response:
Hello, GH. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that we could not come to an agreement on pricing. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Becky or Anna in our Customer Relations Department at 480-696-5884 and we will do our best to make this better.
Ron Daly I stopped in and met with Ron Daily with my mother in law to discuss my deceased father in laws active lease for a vehicle he purchased at van cheverolet. Ron couldn’t have been more pompous and condescending, he was responding to text messages while he talked to us and offered no suggestions for help. When I asked for the phone number to GE financial said we could look it up ourselves. Very disappointing.
HORIBLE SERVICE I Had a pretty good buying experience , it has been down hill after I drove off the lot. The Service Dept is absolutely HORRIBLE! Service advisor AJ just tries to sell everything and anything wether you need it or not. I spoke to assistant MGR Clint. I told him experiences like this is what gives dealerships a bad name. Clint just ripped me a NEW HOLE, said he didn't care if I was happy & he didn't need my business. I made many calls to the guy above Clint, to GM MATT they will not call me back. I went up the... read more
Business response:
Customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to our Service Director, Dan Sanchez, at 480-696-5884 to discuss what we can do to help.
Total crooks! Don't trust anything they tell you! They lie about everything and manipulate the truth about your credit score, Anything to make extra money out of you and not paying off your tradein car just adding it into the new deal so you end up paying for 2 cars. Be very careful dealing with these Sharks!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Becky or Anna in our Customer Relations Department at 480-696-5884 and we will do our best to make this better. We hope to hear from you soon. Thank you.
Awful service I tried to order a part online from them that was $25. I gave them my VIN and they told me that was the incorrect part. Instead, I needed to order a part for $210. I figured they knew what they were talking about so I ordered it. We received the part after two weeks and realized it did not fit our vehicle. They agreed to take the part back, but did not help with shipping. I ended up paying $115 shipping both ways for an incorrect part that they told me to order. What a joke.
Business response:
Customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to our Service Director, Dan Sanchez, at 480-696-5884 to discuss what we can do to help.
Very rude management! The GM, Smiley is extremely rude and treated me and a friend that I took in to buy a car so bad that I cried. They all knew my friend did not understand anything about buying a car and we had a time set for sat so we could take her son back to be with her. This was Thursday evening, closing time. The management had the salesman call my friend on Friday am, picked her up and went around me to put her in a car by herself. She knew nothing about the car, she didn’t know it only had crank windows until the ... read more
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with your friend further about your experience, as we cannot discuss details of the deal with outside parties for privacy reasons. Please have them contact Becky or Anna in our Customer Relations Department at 480-696-5884 and we will do our best to make this better. Thank you.
Customer service is a joke. I bought a vehicle on 12/24/2018. My wheels were exchanged with a chipped, missing material set of wheels. I was told that they would be exchanged, Wow, two months later and nothing. I have repeatedly left messages and e-mails with Arielle Winters ( customer service manager) and even sent Matt Cerreta ( GM) an e-mail. Arielle dances around the issue and Matt never responded (go figure). Van's wants to sell you a vehicle and that's about it. What a joke and disgrace to the automotive dealers in the... read more
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Becky or Anna in our Customer Relations Department at 480-696-5884 and we will do our best to make this better. We hope to hear from you soon. Thank you.
Worst possible car buying experience!!!! Do not use this dealer, they are not transparent when providing loan info. They said I was co-signing, and it turns out, they were sticking me with the loan. THIS WAS NOT FOR A TRUCK I WAS PURCHASING. The bank they went with, sent us a decline, in the mail, I did not sign anything else.
Frequently asked questions about Van Buick GMC
How is Van Buick GMC rated?
Van Buick GMC has a 4.4 star rating with 7,995 reviews.
When is Van Buick GMC open?
Van Buick GMC is open now. It will close at 9:00 p.m.