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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Good experience, wish I had recieved more for my trade in though. Everything was very smooth, nice, friendly salesman and finance people. I would recommend this dealer to all family and friends. Dealership easy to find, right off the highway. Love my new car!
While we were very pleased with both the level of service received and the quality of the Hyundai Genesis, we decided to select a different vehicle for other reasons. Freddie was extremely helpful and professional. He also showed interest by engaging follow-up activities with me (phone calls, emails) which is something we found alot of other dealers aren't doing. In some cases - a salesman never stepped out of the showroom to greet me and see how they could assist. With Freddie - he greeted us before we even stepped out of t... read more
From the first moment I walked into this dealership (and I walked into 7 that day), I felt like a customer and not a "sale". I was able to state what I wanted, what I thought I could afford, why I was there in first place and never felt pressured. Everyone made me feel welcome and took great care of my concerns, answering every questions and even showing me how it worked. Eddie even learned through our experience together and I now keep a quarter with the spare tire so if I ever need to change it, I can get to the let-down m... read more
I bought my Tucson from Mark Porter and he's a great sales guy. I've had my Tucson serviced with help by Dave Porter and I'm more than satisfied!
Everyone at the dealership tries to make sure that the customer is happy, satisfied, meet all of the customers needs and be as nice as possible doing it. The dealership even continued to work for me after I had signed my papers and was able to get a better APR on my loan and called me a week later to please come back in and resign the papers. That is above and beyond.
From begining to end Heath, Mark and Tracye gave us first class service. Definetly a warm Texas welcome and personable. My husband and I looked at several cars in the same class as the Sonata and the 2011 Sonata by FAR was the best choice in price, looks and options. This was the best car buying experience I have every had and would highly recommend not only the car but the dealership. Infact every since I have bought my car all I have done is show it off. I am very proud of my car and look forward to being a Hyundai owner f... read more
This was my first time buying a car, and VAN Hyundai Carrollton made it one of the worst business experiences I’ve ever had. I came in looking for a vehicle under $17,000 and was shown a Hyundai Kona listed at $15,900. The salesman, Alcario, promised the thin tires would be replaced, so I agreed to move forward. What followed was over six hours of waiting and constant runaround just to see any paperwork. When I finally met with Laura in the finance department, she tried to pressure me into buying $4,000 worth of unnecessary ... read more
Business response:
Thank you for bringing this to our attention, Lily. We take your concerns seriously and would like to discuss these issues further. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can discuss your experience further and work to address the concerns you have.
Dealership staff was friendly, but the actual dealership tacked on almost $10k in extras and dealer "reconditioning" fees, then refused to truly negotiate on price. No guidance was provided on signing purchase and finance forms; optional forms were not plinted out as such. Finance staff spoke maybe 3 sentences, and only because conversation was initiated with them. As soon as purchase documents were signed, dealership became unresponsive. Vehicle was delivered a day late, and delivery on that day was after scheduled time. De... read more
Business response:
We appreciate your feedback and are truly sorry to hear about your experience. This is not the level of service we strive for. We strive to provide clear communication about our services. We take customer feedback seriously and are continuously working to improve our processes. If you would like to discuss your experience further, please contact Abdullahi Babalola at Ababalola@vanhyundai.com. Your feedback is important to us.
I went in to test drive a vehicle for my daughter. After test drive they brought me the price that was $9,000 over the advertised price. They said thing were added to car like low jack that couldn’t be taken off. I got up and walked out and the salesman and his manager chased me to my truck. After telling them I was done multiple times I had to scream at them to get them away from me and my daughter so we could leave. Complete waste of time.
Business response:
Clint, we appreciate you taking the time to share your experience, and we genuinely regret that your visit did not meet your expectations. Our goal is to provide transparent pricing and a positive experience for all our customers. We understand how frustrating it can be when there are unexpected charges, and we are committed to addressing this matter. We would like to discuss your experience further and ensure your concerns are heard. Please reach out to Abdullahi Babalola at Ababalola@vanhyundai.com so we can assist you dir... read more
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,738 reviews.
When is Van Hyundai open?
Van Hyundai is open now. It will close at 9:00 p.m.