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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Interaction with the service advisor was horrible. Left voice mails that were never returned. Car was finally ready several days after the initial estimate, and then I only found out it was done because I called in. And then I found out with only an hour to get there before the dealership closed. With the customer facing side being so bad, I have to admit it makes me worry about the quality of the repair. If one thing is bad, who knows what else is bad? No problems on the drive home. Hope this doesn't fail on me in the middl... read more
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's any... read more
They were all nice people but when they brought out the price, they added ~$10K to the MSRP. The experience turned negative after that. A few addons that I get some value for I understand but $10 on top of a $40K car was just too much. They lost all goodwill from me when they handled it that way. I walked away and will buy someplace else.
Horrible experience. They basically refuse to perform recall work on my car and aggressively recommend services that are not needed. I brought a car there with no issues whatsoever and was given back a car that needed a new battery after I declined having them perform $1100 worth of work. Do not take your car here.
Business response:
We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please contact Abdullahi Babalola at Ababalola@... read more
Bought a new Hyundai vehicle from Van Hyundai Carrolton on August 23, 2023. Dealer owes me a 5 figures payment of excess equity from my trade in. Dealer has given no reason as to why I have not received payment 2 weeks later. Quit responding to my requests for status on getting the money they owe me. I have filed a complaint with the Texas DMV which is under investigation.
Business response:
We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please contact Abdullahi Babalola at Ababalola@... read more
Terrible dealership. Do not recommend. Called to make sure car I was interested in was actually there. Joyce put me in hold and went to check. Came back and said it was. Drive 45 minutes only to find out she lied! The vehicle was NOT there to see. Will never go or recommend this place to anyone!!!
Business response:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com and we will do our best to make this better.
Worst service I ever had. Bought my car I was told I had warranty paid one car note front air struts went out 6000 dollars 💸 warranty did not cover it
Went on the website and asked for today's price. Had to go through 4 different people just for them to say it's listed on the website. Drove there after an exhausting work day and they said the car you are talking about "just sold" and another person said it sold in the morning. After talking to 4 different people and specifically coming to see that car. they said it was sold. Asked for a similar car, ran the numbers, and somehow the price came around $5k over what was listed on the website. They were adding some mandatory d... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com and we will do our best to make this better.
A few weeks ago I traded in my 2018 Lexus NX300H for a 2023 Hyundai Palisade Limited with Van Hyundai and had a fantastic experience. My salesman, Eaman Shirazian, was highly knowledgeable about the dealership’s inventory and the model being sold in spite of the fact that the vehicle was a brand new model year that had just been released a few weeks prior. He walked me through all of the features of the vehicle and answered every question that I had. I had a completely opposite experience when purchasing my Lexus through Par... read more
Would not recommend shopping here. I used their website to ask about test driving a specific Santa Fe. I was connected to a salesperson, made an appointment for 2 days later. When I showed it it was clear that he had double booked appointments, fine that happens. But he couldn’t remember which car we wanted to drive. I reminded him. He said the car wasn’t ready and had us drive a different Santa Fe (a 2023 with less features, that he keep telling me was “almost the same car”). We we went on the test drive alone (perfect) so ... read more
Business response:
Thank you for providing feedback on your experience, Erin. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com and we will do our best to make this better.
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,739 reviews.
When is Van Hyundai open?
Van Hyundai is open now. It will close at 9:00 p.m.