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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I purchased a brand-new car on April 19, and at the time, Chris clearly stated that the second key would be provided shortly, as only one was available then. It’s now been over three weeks—and we have received zero communication, zero follow-up, and absolutely no resolution. This is completely unacceptable. After spending thousands on a new car, I expected professionalism, honesty, and at the very least, basic follow-through. Instead, what I got was a total lack of accountability from both the sales and service departments. ... read more
Business response:
We're sorry to hear that you feel this way about your experience, and we truly apologize for the frustration you have experienced. It's important to us that our customers receive the highest level of service both during and after their purchase. Please reach out to Abdullahi Babalola at Ababalola@vanhyundai.com, and we will work to address your concerns immediately. Thank you for bringing this to our attention, and we look forward to resolving this matter.
STAY AWAY! !! I had a bad experience buying a car here. It took 6 trips to sign and resign the paperwork and still it wasn't right!!! Then I brought in a different car to get the tires balanced. I paid for an alignment and balance. When they rotated the tires - they were out of balance and so I paid for another balance. The tires are still out of balance and they refuse to balance them - saying I needed to replace tires with 16K miles. What a SCAM!!!!!!! STAY AWAY - there are better dealers elsewhere!!!
Business response:
We are deeply concerned about the multiple issues you've experienced, both during your car purchase and subsequent service visit. We sincerely apologize for the inconvenience and frustration you've endured. The repeated paperwork issues during your car purchase are unacceptable, and we acknowledge the significant time and effort this must have cost you. We are committed to streamlining our processes to prevent such occurrences in the future. Regarding your service experience, we take your concerns about the tire balancing an... read more
I am living near this dealer. However, I did not buy my 2022 Tusan Hybrid from this dealer because the deal was not clear and more expensive compare to other dealer,,. Since the dealer moved a new location, I wanted to see any better service. On Aug 13th 2024, I made an appointment to fix the tire pressure sensor, previously caused and issued by this dealer. I waited about one and half hour. The service man, Bryce Winfrey, come to me saying "It will be covered under the warranty when you come back tomorrow". So, the next day... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration you encountered with the tire pressure sensor service. It’s concerning to learn about the discrepancies in service and communication you experienced, and this is certainly not the level of service we aim to provide. To address this issue and find a resolution, please contact our Service Director, Vincent Kelley, at VKelley01@vtaig.com. We appreciate your feedback and hope to have the opportunity to make things right.
I have a good experience with the sales person but have an poor experience when I worked with finance team they are not transparent on details. fortunately I had find out they charged me $5400 without providing details when I asked for reduced interest rate. Later I find out they charged $195 extra compared to what we agreed to. Later when I asked about it got to know that is for car paint protection which they never told me. and height is, accessories includes a security device which is not required for Hyundai Palisade, wh... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with the finance team and the lack of transparency regarding charges and details. This is not the level of service we strive to provide. To address these concerns and work towards a resolution, please reach out to Abdullahi Babalola at Ababalola@vanhyundai.com. Abdullahi is dedicated to reviewing your situation and providing the clarity and support you need. We appreciate your feedback and the opportunity to make this right.
I recently purchased a vehicle from Van Hyundai in Carrollton, part of the Berkshire Hathaway Automotive group. They informed me that the vehicle had been repossessed in Ohio but not to worry that it’s not an issue and they would handle the registration and titling. Two months after the purchase I received a letter from Texas Department of Motor Vehicles (TxDMV) stating that the previous title was issued as “Exempt” which did not meet the requirements of the National Highway Traffic Safety Administration (NHTSA) for odometer... read more
Business response:
Thank you for taking the time to leave a review about your recent vehicle purchase. We sincerely regret the problems you've encountered regarding the title and registration of your vehicle. We understand your frustration and disappointment, and we apologize that the vehicle title you received is not a clean title. At Van Hyundai, we strive to deliver a smooth and hassle-free buying experience for our customers. This situation falls short of those standards. We take matters like this very seriously. To understand the situatio... read more
Service advisor was nice. The amount of items they said were wrong with my 2yr old car were false. They said the fromt radar was out and would not file it under warranty because it was fully broke. funny thing is, i took it to a place for a second opinion and it was not fully broke it just needed recalibration. They also said the sub frame was bent and needed to be replaced, funny this is i took it to get a second opinion and nothing was bent. they also said the uncarriage cover was missing, which meant they never replaced i... read more
Business response:
We sincerely apologize for the experience you had at our service department. We understand your frustration with the diagnoses you received and the cost estimate. Our service advisors strive to provide accurate information and recommend necessary repairs, but we recognize mistakes can happen. Please contact Vincent Kelley at VKelley01@vtaig.com and we will do our best to make this better.
Would give this place zero stars if I could. Let’s start with their dishonest pricing: they DOUBLED the advertised price with ridiculous “upgrades” and then tried to say they would have to charge us to have them removed! The sales team and finance department wasted over 6 HOURS of our time going back and forth on the price, again- being dishonest and presenting pricing that was not approved to keep us there. It wasn’t until our daughter had signed her paperwork and was walking out expecting to get the keys, that our salesman... read more
Business response:
Thank you for sharing your recent experience with us, and we apologize for any frustration or inconvenience you've encountered. We strive to provide transparent pricing and efficient service to all our customers, and we regret that we fell short of meeting your expectations in this instance. We understand the importance of clear communication and timely updates, especially when it comes to purchasing a vehicle and arranging for its pickup. Your feedback highlights areas where we can improve our processes and better serve our... read more
I went to Van Hyundai Dealership service center / department to get the routine maintenance done for my 2023 Palisade and most importantly get the pump recall done. I was sure to ask about the recall before and the staff assured me it would be done. On 11/10/23 when I went they only did the maintenance and said they ordered the part and will call me when I can comeback for the recall. Two months later and I called them to see what the hold up was and service department says they don't do that I need to talk to parts and part... read more
Business response:
Hi Mark, we appreciate you bringing this to our attention. We apologize for any inconvenience you experienced with our service team. We strive to provide a seamless process for our customers, and we'll address this issue internally to ensure it doesn't happen again. Thank you for your feedback. Please contact Vincent Kelley at VKelley01@vtaig.com and we will do our best to make this better.
I recently had an extremely frustrating experience at Van Hyundai. After negotiating a price for a vehicle, I scheduled an appointment with Heatherrose Nicewander, expecting a straightforward transaction. My family and I drove for an hour in the rain, only to be met with extreme unprofessionalism and a lack of respect for client's time and written agreement. Upon arrival, Heatherrose was nowhere to be found, and we were passed off to another agent to start the paperwork. After we spent half an hour completing financing forms... read more
Business response:
we're sorry to hear about your frustrating experience at Van Hyundai. We strive to provide a straightforward transaction and respect our clients' time. We apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com to discuss this further.
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,738 reviews.
When is Van Hyundai open?
Van Hyundai is closed now. It will open at 8:30 a.m.