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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I recently purchased a vehicle from Van Hyundai in Carrollton, part of the Berkshire Hathaway Automotive group. They informed me that the vehicle had been repossessed in Ohio but not to worry that it’s not an issue and they would handle the registration and titling. Two months after the purchase I received a letter from Texas Department of Motor Vehicles (TxDMV) stating that the previous title was issued as “Exempt” which did not meet the requirements of the National Highway Traffic Safety Administration (NHTSA) for odometer... read more
Business response:
Thank you for taking the time to leave a review about your recent vehicle purchase. We sincerely regret the problems you've encountered regarding the title and registration of your vehicle. We understand your frustration and disappointment, and we apologize that the vehicle title you received is not a clean title. At Van Hyundai, we strive to deliver a smooth and hassle-free buying experience for our customers. This situation falls short of those standards. We take matters like this very seriously. To understand the situatio... read more
Service advisor was nice. The amount of items they said were wrong with my 2yr old car were false. They said the fromt radar was out and would not file it under warranty because it was fully broke. funny thing is, i took it to a place for a second opinion and it was not fully broke it just needed recalibration. They also said the sub frame was bent and needed to be replaced, funny this is i took it to get a second opinion and nothing was bent. they also said the uncarriage cover was missing, which meant they never replaced i... read more
Business response:
We sincerely apologize for the experience you had at our service department. We understand your frustration with the diagnoses you received and the cost estimate. Our service advisors strive to provide accurate information and recommend necessary repairs, but we recognize mistakes can happen. Please contact Vincent Kelley at VKelley01@vtaig.com and we will do our best to make this better.
Would give this place zero stars if I could. Let’s start with their dishonest pricing: they DOUBLED the advertised price with ridiculous “upgrades” and then tried to say they would have to charge us to have them removed! The sales team and finance department wasted over 6 HOURS of our time going back and forth on the price, again- being dishonest and presenting pricing that was not approved to keep us there. It wasn’t until our daughter had signed her paperwork and was walking out expecting to get the keys, that our salesman... read more
Business response:
Thank you for sharing your recent experience with us, and we apologize for any frustration or inconvenience you've encountered. We strive to provide transparent pricing and efficient service to all our customers, and we regret that we fell short of meeting your expectations in this instance. We understand the importance of clear communication and timely updates, especially when it comes to purchasing a vehicle and arranging for its pickup. Your feedback highlights areas where we can improve our processes and better serve our... read more
I went to Van Hyundai Dealership service center / department to get the routine maintenance done for my 2023 Palisade and most importantly get the pump recall done. I was sure to ask about the recall before and the staff assured me it would be done. On 11/10/23 when I went they only did the maintenance and said they ordered the part and will call me when I can comeback for the recall. Two months later and I called them to see what the hold up was and service department says they don't do that I need to talk to parts and part... read more
Business response:
Hi Mark, we appreciate you bringing this to our attention. We apologize for any inconvenience you experienced with our service team. We strive to provide a seamless process for our customers, and we'll address this issue internally to ensure it doesn't happen again. Thank you for your feedback. Please contact Vincent Kelley at VKelley01@vtaig.com and we will do our best to make this better.
I recently had an extremely frustrating experience at Van Hyundai. After negotiating a price for a vehicle, I scheduled an appointment with Heatherrose Nicewander, expecting a straightforward transaction. My family and I drove for an hour in the rain, only to be met with extreme unprofessionalism and a lack of respect for client's time and written agreement. Upon arrival, Heatherrose was nowhere to be found, and we were passed off to another agent to start the paperwork. After we spent half an hour completing financing forms... read more
Business response:
we're sorry to hear about your frustrating experience at Van Hyundai. We strive to provide a straightforward transaction and respect our clients' time. We apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com to discuss this further.
Interaction with the service advisor was horrible. Left voice mails that were never returned. Car was finally ready several days after the initial estimate, and then I only found out it was done because I called in. And then I found out with only an hour to get there before the dealership closed. With the customer facing side being so bad, I have to admit it makes me worry about the quality of the repair. If one thing is bad, who knows what else is bad? No problems on the drive home. Hope this doesn't fail on me in the middl... read more
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's any... read more
They were all nice people but when they brought out the price, they added ~$10K to the MSRP. The experience turned negative after that. A few addons that I get some value for I understand but $10 on top of a $40K car was just too much. They lost all goodwill from me when they handled it that way. I walked away and will buy someplace else.
Horrible experience. They basically refuse to perform recall work on my car and aggressively recommend services that are not needed. I brought a car there with no issues whatsoever and was given back a car that needed a new battery after I declined having them perform $1100 worth of work. Do not take your car here.
Business response:
We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please contact Abdullahi Babalola at Ababalola@... read more
Bought a new Hyundai vehicle from Van Hyundai Carrolton on August 23, 2023. Dealer owes me a 5 figures payment of excess equity from my trade in. Dealer has given no reason as to why I have not received payment 2 weeks later. Quit responding to my requests for status on getting the money they owe me. I have filed a complaint with the Texas DMV which is under investigation.
Business response:
We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please contact Abdullahi Babalola at Ababalola@... read more
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 5,351 reviews.
When is Van Hyundai open?
Van Hyundai is open now. It will close at 9:00 p.m.