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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Complicated process dealing with just expired warranty. Service team went to bat for me and found an acceptable solution
Business response:
Your feedback is incredibly valuable, and we are so glad to hear that our service team was able to find a solution for you during what sounds like a stressful situation. Navigating warranty concerns can be complicated, and it means a lot to know that our team took the time to work through the process on your behalf. We appreciate you sharing your experience and look forward to continuing to serve you.
Great customer service and service advisors!
Business response:
Your feedback is incredibly valuable to us, and we are so glad to hear that our customer service and service advisors made a positive impression during your visit. Providing a great experience for every guest who comes through our doors is something we work hard at every day. Thank you for taking the time to share this, and we look forward to seeing you again for any future service needs.
Excellent communication from service advisor. Work performed was efficient!
Business response:
Thank you for taking the time to share your experience with us. It is great to hear that your service advisor kept communication clear and that the work was completed efficiently. We look forward to seeing you again!
Service is always timely, and I like the ongoing updates that I receive while waiting.
Business response:
We are thrilled to hear that your service visits have been a consistently positive experience! Timely service and keeping customers informed throughout the process are things we take seriously, so it is great to know those efforts are making a real difference. We look forward to seeing you at your next visit!
Great customer service. Highly skilled techs and a great service advisor who listened well and made sure all my requests were attended to.
Business response:
We are delighted to hear about your experience with our team! It means a lot to know that our technicians and service advisor made such a positive impression, especially by taking the time to listen and make sure everything you needed was taken care of. We will be sure to pass along your kind words to the team. Thank you for trusting us with your service, and we look forward to seeing you again.
The dealership was great in al aspects
Business response:
We are absolutely thrilled to hear that your experience with us hit the mark across the board. It means a lot to know that your visit was a positive one from start to finish. We look forward to continuing to serve you and hope to see you again!
You guys are very thorough and listen to our concerns.
Business response:
We are honored to hear this kind feedback about your experience with us. Listening carefully and being thorough are things we take seriously, so it means a lot to know that came through during your visit. We look forward to continuing to serve you for years to come.
I had an appointment with a sales rep who passed me off to another sales rep. The sales rep that I was passed off to was EXCELLENT! I was told he had another customer that showed up the same time that I did...I didn't like how that was handled. But everything happens for a reason.
Business response:
Thank you for sharing your experience with us. We understand that the initial handoff between sales representatives did not meet your expectations, and we appreciate you letting us know how that felt. We are glad to hear that the sales rep who assisted you provided excellent service, and we will take your comments about the transition into consideration as we work to make every step of the process smoother for our customers.
Friendly and easy to work with.
Business response:
Thank you for your wonderful feedback! We are happy to hear that your experience with us was friendly and straightforward. That is exactly the kind of experience we aim to provide every customer who walks through our doors, and we look forward to working with you again.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,711 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is open now. It will close at 9:00 p.m.