This profile has been claimed by the business owner or representative.
Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Nothing....................................
Business response:
We greatly appreciate your business and the time you took to leave us a 5-star rating. Your positive feedback means everything to our team. We're thrilled that we could provide you with excellent service and help you with your truck needs. Thank you for choosing us and for being such a valued customer.
They gave us the car back, supposedly ready, but the engine light was still on. They reset it to turn the light off, but the next day it came back on. We took it back to the shop, and it's been there for over a week again, after being there for more than a month for a transmission replacement. I'm not even sure anymore if they're going to fix it properly.
Business response:
We are concerned to hear about the issues you've experienced with your vehicle, and we understand your frustration. The situation you've described is clearly not the experience that we strive to provide. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can work directly with you to address these concerns.
The sales person called me everyday before purchase for promotions. I purchased used car from the dealership. Car from inside was great but the outside was dirty not detailed. They sold the car with hail damage without disclosing. We discovered the hail dents after they cleaned the car. I reached out to the sales agent he refused to help and I called several times to speak with manager and manager never calls back.
Business response:
Thank you for sharing your experience with us. We understand how disappointing it can feel to take home a vehicle and later discover concerns you weren't expecting, especially when communication and follow-up don't meet your expectations. Your feedback is important, and it helps us take a closer look at how we support guests before and after a purchase. We'd appreciate the opportunity to speak with you directly and review the situation in more detail. Please contact Chris Snyder at Csnyder02@vtaig.com or 817-689-5801, and we... read more
None of the service writers call back. And conflicting information
Business response:
Thank you for letting us know about this. We're sorry to hear you've experienced difficulty getting return calls and clear information, as that's not the level of communication we aim to provide. Your feedback is important, and we appreciate you bringing it to our attention. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this directly.
I had an appointment for basic routine maintenance at 7:30 am. I waited for 2 hours because "there are a lot of people." What is the point of an appointment if I have to wait? In addition, my cabin air filter was not installed back correctly after they checked it and my AC now makes a lot of noise.
Business response:
Thank you for sharing this feedback. We understand how frustrating it can be to wait well beyond an appointment time, especially when the visit is meant to be routine. We also recognize how concerning it is to notice an issue with the cabin filter installation afterward. Experiences like this help us take a closer look at how appointments are scheduled and how final checks are handled so we can ensure visits feel smooth and reliable. If we can take another look at your vehicle or answer any questions, please reach out to Joh... read more
The service was absolutely terrible no communication whatsoever and I am very disappointed that the last 4 years of doing business with them and getting my car serviced I don't think I will be back to this location again
Business response:
We are concerned to hear about your experience. We understand your frustration, and your feedback is important to us. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can address these issues directly with you.
Service was too slow and too expensive. I waited in the bay for 20 minutes before anyone checked to see why I was there. No other vehicles were in the bay
Business response:
We are sorry to hear that you feel this way about your recent service experience, and we understand your frustration. Your feedback is invaluable to us as we work to improve our service efficiency and ensure every customer receives prompt attention. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can address these concerns directly... read more
People where nice getting the wrong thing fixed is not good. I've paid around 2500 and the car is still turning off on me.
Business response:
We are disappointed to hear about your experience and we understand your frustration. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com so we can further address your concerns.
No communication from original service advisor - After you having my car for a week had to actually come back to location to get answers about my car. After that visit and with another service advisor (Melissa) things moved quickly, problem diagnosed, fixed and I got my car back.
Business response:
We greatly appreciate your feedback and are pleased to hear that your experience improved significantly once you connected with Melissa. We understand how frustrating it must have been to be without your vehicle for an extended time without clear communication about the status of your repair. We are thrilled that once the communication improved, we were able to quickly diagnose and fix the problem to get you back on the road. Your experience highlights the importance of consistent communication throughout the service process... read more
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,156 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.