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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible. Did not provide ne with what I had asked and planned to purchase, I wasted a day off for that and I had made an appointment and requested to make sure the items I needed to buy woukd be there the day I would have brought the car in for service.
Business response:
We're truly sorry to hear about your recent experience and understand the frustration of taking time off only to find that your request wasn't met as expected. This is not the level of service we strive to provide, especially when an appointment has been scheduled in advance to ensure everything is ready. We'd appreciate the opportunity to discuss what happened in more detail and make things right. Please contact Charlie Pace, our Service Director, at 817-299-2362 or via email at Cpace@vandergriffchevrolet.com. Thank you for... read more
Poor service I think that says all
Business response:
We're very sorry to hear about your recent experience and appreciate you bringing this to our attention. Providing excellent service is a top priority, and we regret that we missed the mark. Please don't hesitate to reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com, so we can discuss your visit in more detail and work to make things right. Thank you for giving us the opportunity to improve.
I've been waiting for a month to get my truck back from the service center!!! I never can get Charlie on the phone when I call.
Business response:
We sincerely apologize for the delay in getting your truck back and for the difficulty you've had reaching Charlie. Your experience is important to us, and we want to ensure that your concerns are addressed promptly. Please try reaching out to him via email at Cpace@vandergriffchevrolet.com, and he will be happy to assist you. Thank you for your patience, and we look forward to resolving this matter for you.
Car was misdiagnosed after being there a week. Was to it needed a steering lock module and key for $1500. Took to another shop and car only needed a key cylinder replacement because the vats key system was not reading the key when inserted. Took less than a day and only cost me $480. Was not happy with the service I received even though the service adviser appeared to be a nice guy.
Business response:
Thank you for sharing your experience with us. We're sorry to hear about the misdiagnosis and the inconvenience it caused you. Your feedback is important, and we would like to address this matter further. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com. We appreciate your understanding and hope to resolve this issue for you.
Pésimo servicio no atienden llamadas
Business response:
Thank you for your feedback, and we are sorry to hear about your experience. We strive to provide excellent service, and your concerns are important to us. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com. He would be happy to address your concerns directly. Thank you for bringing this to our attention! - Gracias por sus comentarios y lamentamos saber de su experiencia. Nos esforzamos por brindar un servicio excelente y sus inquietudes son importantes para nosotros. Co... read more
If your looking for GREAT quality and DEPENDABILITY Don't COME HERE I am writing to express my deep frustration and growing concern regarding the ongoing issues with my 2023 Silverado 1500, which I purchased with only 12,000 miles on it. As a disabled U.S. Air Force veteran and someone who works at the VA helping fellow veterans, I trusted that I was making an investment in a reliable vehicle. I have since been informed that this recurring issue stems from an air compressor failure.
Business response:
Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com at your earliest convenience to discuss your concerns.
Bought the truck and that experience was ok. Took it home and it was leaking in the rain. Took it back to the dealership and told them I thought it was the windshield... after several water test, tearing the seat out, dash out and keeping it for a month because they couldn't figure out what it was, it turns out it was the windshield. So they didn't replace it they just resealed it. Will not be ever going back to them again.
Business response:
We're truly sorry to hear about your experience with the truck and the extended time it took to address the issue. It's disappointing that the resolution wasn't handled as efficiently as it should have been. We strive for a higher standard of service and your feedback is invaluable in helping us improve. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com, so we can address your concerns directly and work towards a satisfactory resolution.
I had an appointment at 10:00 to get my oil changed. I got there at 9:45 and he asked if I wanted to get my tires rotated I said yes. He texted me a couple hours later and said I need to have my tires balanced and something else. I texted back no. i waited for 2 hours and 45 minutes and finally went up and asked about my car. She checked and said it had been ready but he couldn't find me. I never left the building. I was in the waiting room for the most part . then I took my car to discount tire where I had recently bought t... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about the extended wait and the miscommunication regarding your vehicle's service. This is not the standard we aim to uphold. To address these issues and ensure a better experience moving forward, please contact Charlie Pace, our Service Director. He can be reached at 817-299-2362 or via email at Cpace@vandergriffchevrolet.com. We appreciate your feedback and the opportunity to resolve this matter.
This is the second time I went there and both times had a bad experience. They didn't do what I asked and sent me a quote for thousands of dollars of "recommend" work that doesn't need to be done. I told them I NEVER drive this car and I'm about to trade it in and wanted to know why there is oil dripping. It was not looks at. This is very frustrating as I paid for the oil change.
Business response:
Thank you for sharing your feedback, and we are truly sorry to hear about your frustrating experience. We strive to meet our customers' needs, and it's clear that we fell short during your visit. Your concerns about the unnecessary recommendations and the oil drip not being addressed are valid and should have been handled with more care. To ensure we resolve this for you, we encourage you to reach out to Charlie Pace, our Service Director, directly at 817-299-2362 or Cpace@vandergriffchevrolet.com. Charlie is dedicated to ma... read more
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,836 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.