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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Did not communicate, didn't fix the original problem, and took around a week to notify me about my car where as another mechanic looked at and fixed my car in less than a week. Will not go there again.
Business response:
We're sorry to hear about your recent experience and understand your frustration. It's important to us that every customer receives timely and effective service. To address your concerns directly and work towards a resolution, please contact Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com. We value your feedback and hope to have the opportunity to improve your experience with us.
I dropped my car off on 7/5/24 and was told that the diagnostic would take 3/4 business days and after 2 weeks I heard nothing from Vianey Vega who's the person that I gave my car and information to. I tried reaching out to her and she NEVER returned any of my calls. The following Tuesday I went into the shop and spoke with Dusty Peterson the "service drive manager." He apologized and said that there were no notes on the file, and he would reach out later in the afternoon with and update. I told Dusty I would give him until ... read more
They sold the car to me for a much higher price than advertised. They did not do a great job explaining all the details of the vehicle. Especially, the fact that it doesn't have cruise control.
After vehicle was sold, I had to jump through hoops and hoops to get anything done that was needed on a used vehicle. Brought up concerns and they were disregarded. The sales person Daniel, was phenomenal and highly recommended. But as fair as management goes, 2/10
Business response:
Thank you for your feedback. We're glad to hear that Daniel provided you with excellent service, but we're truly sorry to learn about your experience with our management team. It's concerning to hear that your concerns were not addressed adequately, and we understand how frustrating that can be. Your experience does not reflect the level of service we aim to provide, and we appreciate you bringing this to our attention. To ensure your concerns are heard and addressed, we encourage you to reach out to Reggie Carter, our Gener... read more
Horrible as of late. They obviously can't handle a large workload. I have noticed that vandergraff hasn't been rotating my tires and when I noticed the front was so bald they had 2 replace them. This last time I went still didn't rotate or top off my fluids. They will be losing a lot of money if they do not do what is required in an oil change.
Business response:
Thank you for your recent feedback about your service experience. We sincerely apologize that your recent oil changes did not include tire rotations and fluid top-offs, as these are important parts of routine car maintenance. We strive to provide a comprehensive and high-quality service experience for all our customers, and we fell short in your case. We understand your frustration, and we want to assure you that we take your concerns seriously. In order to investigate this matter further and ensure it doesn't happen again, ... read more
Can't get a hold of the service team. The first time I drove the truck after the service, the motor light came on! Before checking it out they said it may be something else! My truck has warranty but somehow the warranty never works!!!!
Business response:
Thank you for taking the time to leave us a review. We have tried reaching out to you to discuss your concerns, but have been immediately directed to voicemail multiple times. We would appreciate the chance to speak with you. At your earliest convenience, please reach out to Charlie Pace, our Service Director. He can be reached at 817-299-2362 or by email at Cpace@vandergriffchevrolet.com. Thank you for your time, and we hope to speak with you soon.
Didnt wash oil spilled on under truck. Missing bolts underneath on guard. Left loose. Missing bolts under hood at radiator mounts. Still looking for what else is missing.
Manager named Cotton had no customer service and was rude. 2 days later I had engine light come on and they did not work with me. They wanted me to pay out of pocket. After purchasing truck they did not fill up my tank and detail cleaning was horrible I had to clean myself
I took my car in on 1/29/24. I was told that it would be atleast a week before it could be looked at. I was informed a week later it would be two weeks. I have always had great customer service at Vandergriff. However, in this case I think they were short on man power. If I couldn't use a spare car I am not sure how I would have financially been able to rent a car for that long plus a car payment, and whatever repair cost would be. I ended up getting another car as I could not wait that long and I had just paid three months ... read more
Business response:
Hello there, we're sorry to hear about your recent experience at Vandergriff. We strive to provide excellent service and apologize for any inconvenience you experienced. Your feedback is valuable to us and we will address this issue to ensure a better experience for all our customers. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,836 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.