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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great service!!
The wrong part was ordered so it took longer to get carb repaired. I was kind of confused on price of repair after vehicle has been service for a week. They didn't offer to clean it after sitting for a week. I wasn't charged for second diagnostic so that was a good thing. Service advisor was good
I had to wait too long to be seen and then it took forever to finally get my car back. Everything was necessary I guess, but I am a senior citizen on a fixed income and $600 for an oil change has had a significant negative impact on my budget. Everything else was great!
Business response:
Thank you for your feedback. We understand wait times can be challenging and that unexpected service costs can create financial strain. We appreciate that you found the rest of your experience positive, and your feedback helps us better serve our customers at Vandergriff Chevrolet.
I was having oil change and tire rotation done, which I have done at the required time. The dealership also includes the list of service recommendations. One item required immediate attention it was the Drive Belt. I did not have it done because the previous oil change there was no mention of this. So, I took my TrailBoss to another service garage, which I was told the drive belt was in good condition. So, I was not happy with the dealership service technician
Business response:
We aim to provide thorough and reliable service recommendations to help keep every vehicle safe and well-maintained. It's important to us that customers feel confident in our assessments, and feedback like yours helps us ensure clarity and consistency. We appreciate you sharing your experience as it guides us in refining our service approach. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this further with you.
I had a 7:00 am appointment on a Monday, and my truck was not diagnosed until 8 days later! I constantly had to call the dealership for an update and was always told "tomorrow." They finally got it in, and it was a simple battery replacement. Ridiculous to have to wait that long and not receive communication for a simple fix.
Business response:
Your feedback is invaluable to us and we understand your frustration. Your experience highlights important areas where we can work to improve our service communication and diagnostic efficiency. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this matter further and work toward a resolution.
Service Representative (Charlie Lewis) is a fast talker who lacks integrity
Business response:
We regret that this interaction did not reflect the professionalism and integrity we strive for in our service team. Our intention is always to provide clear and honest support to every customer. We value feedback like this and encourage you to contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can better understand your experience.
Service is usually always excellent, with this on exception: ... ( i have a visible mobility issue and a handicap sticker)... on my last two visits I have been made to walk a very uncomfortable distance to get to my car after service is completed. Usually my car is just outside the door of the cashier desk where bills are paid. I'm very unhappy about this.Usually I'd recommend ...BUT I would NOT recommend this shop to someone with physical handicaps.
Business response:
We greatly appreciate your feedback and recognition of our usually excellent service. We understand how important accessibility is for all our customers, especially those with mobility challenges. Your experience with having to walk an uncomfortable distance to reach your vehicle after service is concerning and does not reflect the accommodating service we strive to provide. We will use your feedback to improve our current processes.
Scheduled an appointment for 3:00 pm arrived early for appointment and did not leave until after 5:00 pm. This was for a simple oil change and very displeased with the wait time
Business response:
We understand how important your time is and aim to make routine service appointments quick and efficient. Our intention is always to provide thorough service while respecting customers' schedules. Feedback like yours helps us evaluate ways to improve wait times and appointment flow. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 if you'd like to share more about your visit.
Salesman and staff friendly. Price of vehicle VERY overpriced. The purchase was made to end the car shopping frustration. Worst car purchase decision I've ever made.
Business response:
Your concerns are noted regarding your recent vehicle purchase experience. We understand that finding the right balance between quality and value is important when making such a significant investment. It's encouraging to hear that our team provided friendly service during your visit, as we strive to create a welcoming environment for everyone who walks through our doors. Your feedback about pricing helps us understand where we can improve our approach to better serve future customers. To discuss your experience further, ple... read more
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,156 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.