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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service department needs more qualified technicians
Business response:
Thank you for your review and for taking the time to share your thoughts with us. We understand your concerns about the technical expertise in our service department. Your feedback helps us identify areas where we can continue to grow and improve our team's skills. We are committed to ensuring our technicians receive ongoing training and development to better serve our customers. At Vandergriff Chevrolet, we value your input as it guides us toward providing the quality service experience you deserve.
A whole year with a purchase and only had it in our possession for like a month. They promised that if we weren't happy they would get us out of that vehicle and it took them a whole year and now the truck they placed us in they sold to us super expensive over priced . I don't recommend this place at all
Business response:
We are sorry to hear that you are not satisfied with your recent vehicle purchase. We value your input and would like to discuss this further with you. Please contact Chris Snyder at Csnyder02@vtaig.com so we can discuss your experience and work toward a better resolution.
My right front tire vibrates when I get on the highway I will get between 60 and 65 and I get a vibration
Business response:
Thank you for your feedback. We take your concerns seriously and want to help address this concern. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com so we can discuss the best way to get your vehicle running smoothly again.
Took quite some time to get the vehicle checked out - 4 days! Also, repair not covered by warranty that other dealers would cover. The Ford dealership next door takes very good care of our needs and will weigh heavily in our next vehicle purchase a year from now.
Business response:
We are disappointed to hear about your experience. We understand your frustration, as we know how important it is to have your car back quickly. Your feedback about warranty coverage is also noted, and we take these concerns seriously. We would like the opportunity to discuss your experience further and work toward a better resolution. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com so we can address these issues directly with you.
There were no loaner vehicles available for cars with recalls , to go to work while waiting on repairs.
Business response:
Thank you for sharing your feedback about your recent service experience. We understand how important it is to have reliable transportation while your vehicle is being serviced for recall work. We recognize that not having a loaner vehicle available can create challenges in managing your daily responsibilities like getting to work. Your input helps us better understand the needs of our customers, and we truly value you taking the time to provide this feedback about your experience.
Didn't fix the issues I was having with their faulty vehicle
Unresponsive after initial communication. Had a deadline to spend over 45k for a vehicle and got no response. Maybe I should have told them I have the check in my hand. My money my time guess I get to keep both. Good Luck
i have continued to take 2020 silverado and very time i take it I have to take it back because they dont fix it right
I give them a 2 star for the fact that I have had to take my car back to them due to what I brought my car in for wasn't dealt with
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,156 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.