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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
This is the second time this year that mistakes were made. In April my car was filled with oil twice. On driving home, my car began to rock back and forth, it would not stabilize it self. It began to smell of burning oil. I had to slow down. I called the dealership. They had it towed. They had to replace Al spark plugs and a few other things.This month I had it towed because it would not start. They had to replace the battery but in the process lost my keys so they could not do anything until they replaced my key. I do not f... read more
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please feel free to contact us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Not happy took my car to get serviced my check engine light was NOT on I picked up my car the check engine light came on when I was on my way home from getting my car serviced took the car back and they reset it and on my home the check engine light came on AGAIN took the car back the 2nd time and was told there was nothing they could do add insult to injury after paying 900.00 to get the car serviced
Business response:
We sincerely apologize for the inconvenience you experienced with the check engine light coming on after your service appointment. Your satisfaction is important to us, and we deeply regret any inconvenience this may have caused. Our goal is to provide reliable and effective service to our customers, and it appears that we fell short during your recent visit. We appreciate your feedback and take it seriously. To address your concerns more effectively, we kindly request specific details about the service performed and any act... read more
It was terrible.. brought my 2019 traverse (which I have purchased everyone of my cars from yall) in because the check engine light was on the code that was reading whe. I took to autozone was the purge valve.. the service advisor at vandergriff did there diagnosis and came back and told me the check engine light was in because I needed a new battery and a fuel system cleanse ( which I knew was it) these repairs was not covered u set warranty so I had to pay 100% out of my pocket for repairs and for the rental.. in less then... read more
Business response:
We sincerely apologize for any inconvenience or frustration you experienced due to services that you feel were not needed being charged and completed during your recent visit. Your feedback is vital, and we deeply regret any miscommunication or misunderstanding in this regard. We take your concerns seriously and will conduct a thorough review of your service appointment to understand the situation better and ensure that our customers receive only the necessary services. Our goal is to provide transparent and honest service t... read more
I was charged $3K on top of the online listed price. Salesman advised it was the extra cost for the inspection that made it a Certified Pre Owned vehicle. After doing research, I know now that this is a tactic used by dealerships to make money. This practice however is extremely unethical and unfair to consumers. Beware!
Business response:
We want to extend our sincere apologies for any dissatisfaction you experienced regarding the pricing of the vehicle you were interested in. Your feedback is important, and we genuinely regret any disappointment you may have felt. We understand that pricing is a crucial factor in your purchasing decision, and we aim to offer competitive and fair pricing while delivering the best value. We continuously evaluate our pricing strategies to ensure they align with market conditions and customer expectations. Please contact Reggie ... read more
The service advisor was great the Service mechanic was awful. The mechanic didnt put 2 of my bolts back on my catalytic converter shield, I got under my truck when they pull my vehicle around to say I was ready to go. I wanted to check since it took 3 hours for the service. The mechanic lost the bolts or cut them off then tried to say I brought the truck in that way. To all my military veterans stay away from this place, they are not safe. I have lots of experience working on military vehicles and POVs to know unsafe practic... read more
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Horrible experience, could never get a call back from anyone including the manager. Tried to make me pay for damage to the car that I was trying to purchase. Horrible communication between the dealer and bank causing me to have to wait 4 days to take possession of my vehicle after signing for it. I really wanted the car otherwise I wouldve never had any dealings with them but definitely never again.
Business response:
We apologize for the inconvenience you experienced with our phone lines. Your feedback is essential for improving our service, and we take it seriously. We understand that prompt and reliable communication is crucial, and we regret falling short of your expectations in this regard. We are actively working to address any issues with our phone system to ensure that we are more accessible to our valued customers in the future. Your feedback is an important part of this process, and we appreciate you bringing it to our attention... read more
I would never go back there
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. Please reach out to Charlie Pace, our Service Director,... read more
The truck had glue around the windows form previously removed tinit. In doing so there is damage to the dashboard as well . I left a message for the GM but he never returned my call .
Business response:
We're sorry to hear about the issue you encountered with your purchase. This is certainly not the experience we intended for you. We apologize for any inconvenience this has caused. We take your feedback seriously, and we are committed to making this right.
Made an appointment for 11am for an oil change They finished at 1:30 . Not happy with the wait time.
Business response:
We apologize for the extended wait time you experienced during your appointment. Your time is valuable, and we understand how frustrating it can be to wait longer than expected. We strive to provide efficient and timely service to all our customers, and we're sorry that we fell short in your case. We'll take your feedback seriously and work to improve our appointment scheduling process to minimize wait times in the future. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.c... read more
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,836 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.