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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I didn't like how they didn't find the leak in my windshield after having found signs of corrosion.
Business response:
Thank you for your feedback. We apologize for any frustration you experienced regarding the leak in your windshield and the corrosion concerns. It's important to us that all issues are thoroughly addressed, and we're sorry that this was not the case during your visit. To ensure your concerns are properly handled, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He will be glad to assist you and work toward a resolution.
My service advisor Bryce was incredibly unwelcoming. His tone of voice was condescending to say the least. Without even simply asking he would mention services I supposedly needed, by saying "should have already done these," which had already been taken care of outside of vandergriff! Well guess what! After vandergriff screwed up my brakes 3 months ago and being charged almost $100 for a simple oil change i will not be returning!!!!!!!
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the unsatisfactory service you received during your recent visit. We take your feedback very seriously and are deeply concerned about the issues you've described. We would like to address your concerns directly and make things right. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. Mr. Sandoval will personally review your case and ensure that appropriate actions are taken to resolve the situation. We striv... read more
I took my 2018 Honda Pilot in for the safety recall on the fuel pump, but my car has run worse since they completed the service. My engine has a delay in starting now, there is white exhaust fumes that were not there before and the car sounds different when driving it in a bad way that sounds like now it has a problem whereas before it did not sound bad, I just wanted to make sure I was staying on top of all the safety recalls. I am wondering if they took a good fuel pump out of my car and replaced it with an old one that wa... read more
Business response:
Thank you for your feedback. We sincerely apologize for the issues you've experienced with your vehicle since the recall service. We understand your concerns and appreciate you bringing this to our attention. To address these concerns, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com, so we can look into this matter further and work towards a resolution. Your satisfaction is very important to us, and we want to ensure your vehicle is functioning as it should.
Just don't go. You will regret it, I promise you. The service department & the Cafe are literally the only good things about this place. It's not worth it.
Business response:
Thank you for taking the time to leave a review. We're sorry to hear that your overall experience wasn't positive. We appreciate you mentioning that the service department and cafe impressed you. We take pride in those areas and strive to deliver exceptional service in all aspects of our business. However, your broader concerns are important to us. We'd love to learn more about your experience and what we can do to improve. General Manager Chris Snyder is eager to hear your feedback in more detail. You can reach him directly... read more
Could not locate key when got ready to leave. Had to ask service ad visor to find key. Same problem had with prior visit.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with locating your key. Our Service Director, Ricky Sandoval, would like to address this matter personally. Please feel free to reach out to him directly at RSandoval01@vtaig.com so we can resolve this issue to your satisfaction. We appreciate your feedback and look forward to making things right.
Problem issue was not addressed.
Business response:
We sincerely apologize for the inconvenience and frustration caused by your issue not being addressed. This is certainly not the experience we want for our customers, and we want to make sure we resolve this for you as quickly as possible. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He will personally assist you in getting the matter resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Brought my car in for a routine oil change. I received all good information on my car. I was told tires were all good. I start driving it after I pick it up and I could hear a noise. The noise was constant so I brought it back in 3 weeks later only to be told after my tire rotation my wheels had cupping. They were like this, but I was never notified. My car only had 42,000 miles on it and I had to replace 2 of them. The whole process there was so much miscommunication, they put my tires on and told me my car was ready, but n... read more
Business response:
Thank you for sharing your feedback. We're sorry to hear about the miscommunication and the issue with your tires. We understand how frustrating it can be when expectations aren't met. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns directly and work toward a resolution. We value your business and hope to have the opportunity to restore your confidence in our service.
No one contacted me about this automobile, so it was sold before I could see it.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand how frustrating it can be when communication falls short. To address your concerns and ensure this doesn't happen again, we encourage you to reach out to our General Manager, Chris Snyder, at CSnyder02@vtaig.com or by phone at 817-299-2010. We appreciate your patience and hope to assist you better in the future.
Always great service. Chris did a great job.
Business response:
Thank you for your review! We're glad to hear that you had a great experience with Chris. If you have any concerns or if there's anything we can improve, please feel free to reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. We appreciate your feedback!
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,442 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.