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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They did not rotate the tires. There was a mark on the left rear tire and the same mark is still on the left rear after serving. The tire was not moved.
Business response:
Thank you for your feedback. We apologize for the oversight regarding your tire rotation and for any inconvenience it caused. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns and ensure your vehicle receives the service it deserves. We appreciate your patience and look forward to resolving this matter.
Tried to charge me an additional credit card 3% fee. Charged me for additional shop fees that were not quoted and were % based off the cost of the service. Would not go back.
Business response:
We apologize for the experience you had and appreciate you bringing this to our attention. It's important to us that all charges are transparent and communicated clearly to our customers. We would like to address your concerns directly and make things right. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can better understand the situation and work towards a resolution. We hope to have the opportunity to regain your trust.
I took my car to the shop to get the headlight fix twice cause they did do it right the first time. One day after I purchased the vehicle it started jerking they told me they going to find out what wrong with it but they still hasn't call me in to figure out why it jerks. I am never purchasing my company cars with them. No to mention I wind shield had a crack in it and they told me it will be $180.00 to fix and they would give me $100 to help pay for the window. Come to find out it's almost $1000 to fix my window shield and ... read more
Business response:
We're truly sorry to hear about your experience and the frustrations you've faced. We take these concerns seriously, and our Service Director, Ricky Sandoval, is committed to addressing this matter for you. Please reach out to him directly at RSandoval01@vtaig.com to discuss your situation further. We appreciate your feedback and the opportunity to make this right.
Chris Jones & Chris Merchant were a big help. Other than that I can't stand going up there.
Business response:
Thank you for your feedback! We're glad to hear that our team members provided you with great assistance. However, we're sorry to learn about your overall experience. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He would like to address your concerns and ensure a more positive experience in the future. Your satisfaction is important to us!
Bad service, floor plate not screwed
Business response:
Thank you for your feedback. We apologize for the service issues you've experienced, particularly regarding the floor plate not being secured properly. We take such concerns seriously and want to address this matter promptly. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com, so we can resolve this for you. Your satisfaction is important to us, and we appreciate your patience.
I was lucky to print out the car details from the online shopping because when I went into the Vandergriff Honda dealership to buy the same car. the price l saw online changed (2k added) and a hidden fee of another 2k which they called reconditioning. I brought out the print out l have and insisted on the price l saw online. The whole process was not easy especially dealing with their financial manager . Though the initial agent l contacted Ella was nice to me.
Business response:
Thank you for bringing this to our attention. We apologize for the confusion and inconvenience you experienced with the pricing and additional fees. It's important to us that our pricing is transparent and that our customers have a smooth purchasing experience. To address your concerns and ensure we make things right, please contact Chris Snyder, our General Manager, by phone at 817-299-2010 or via email at CSnyder02@vtaig.com. He will be able to assist you in resolving this matter. Thank you for your patience and for giving... read more
Without my knowledge, charged me for air freshener. The service agent did not mention I carelessly signed. I never request air refresh. From now on I will be very careful and check everything before I sign.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the charge that was added without your request. Your trust is important to us, and we understand how frustrating this situation must have been. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. Ricky will personally look into this matter and ensure that it is resolved to your satisfaction. We appreciate your feedback and the opportunity to make this right.
Easy in, easy out, received discount for the first time after many years of using this Service Center.
Business response:
Thank you for your feedback. We're pleased to hear that you found the service convenient and appreciated the discount. If there's anything more we can do to improve your experience or if you have further concerns, please let us know. Your satisfaction is important to us, and we're here to assist with any future needs.
Dissapointed. Tried to sell me a "timing belt package" for over $2200.00. CRV's have not had timing belts since 2002.
Business response:
Thank you for sharing your experience. We sincerely apologize for the miscommunication regarding the timing belt package. Your feedback is crucial in helping us improve our service and ensure our team is providing accurate information. We understand how frustrating this situation can be, and we want to address your concerns directly. Please reach out to Service Director Ricky Sandoval at RSandoval01@vtaig.com. He is committed to resolving this issue and ensuring you receive the service you deserve. Thank you for bringing thi... read more
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,442 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.