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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Made appointment for first thing in the morning. Waited over 4 hours and alignment is messed up.
4 hour wait for an oil charge and wheel alignment (which was very marginally needed according to the test results provided to us). Poor communication as to what was taking so long until about 3.5 hours into the service.
I didn't like the fact that one of the guys tried to undermine me into thinking that the I should take the car even though the headlight was not installed properly.
Business response:
We're sorry to hear about your experience, Larry. Your feedback is important, and we take such concerns seriously. We strive for transparency and quality service, and it's clear we missed the mark this time. If you would like to discuss your experience further please reach out to our General Manager, Jimmy Le at Jle@vtaig.com. Thank you for bringing this to our attention.
The worst experience. A manager never called me. The advisor knew warranty wouldn't cover my visit and TRICKED ME into paying my $100 deductible for the warranty and then said he knew warranty wouldn't cover it before he said asked for the $100. I asked for my $ back being that he knew he it wouldn't be covered by warranty and he said he would have a manager reach out I called asked for a manager NO ONE EVER CALLED, worst experience and I will never recommend or bring my car back to Arlington Honda. And for what ? Lost a loy... read more
Business response:
Thank you for sharing your feedback with us. We genuinely appreciate hearing from our customers, as it helps us identify areas where we can improve our service. We understand your frustration regarding your recent experience, and we take your concerns seriously. We strive to provide transparent and honest communication, and it seems you feel we fell short in your case. Please know that we value your loyalty and would like the opportunity to address your concerns directly. For further assistance, we encourage you to reach out... read more
They damaged my car and when I went to tell them .they make it seem that they did not do anything.
Don't feel like they went the extra effort to try to get me into the vehicle that I wanted
More waiting time after appointment. Almost had to wait till 4 pm although my appointment was for 11 am
The service staff had awful service. I clearly communicated with the service advisor and intern I got poor service.
I arrived to the location for a standard oil change. My vehicle was returned to me unwashed and they didn't bother to remove the previous oil change stick or provide me with a new reminder sticker. Seemed a bit rushed and lazy. I used this location due to being in the area for other obligations, but I would highly advise against it. I have always had better experiences at Honda of Fort Worth and Honda of Burleson.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.