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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
A few cosmetic issues to new vehicle was not addressed nor serviced appropriately. They give you the run around from service to sales. Sales managers are not personable and not willing to accommodate a customers needs/request one they name the final sales. One in particular sales manager was just out right rude. Unfortunately I'll have to be dealing with them for the next eight years with my new service contract, it is my hope they'll improve in all areas from dealership to service. My personal sales person was very attentiv... read more
The mechanic that was assigned to my car looked at both of my air filters which one is above the intake and the other is within the glove box, well he didn't put the filter or the glove box like he found it. Very unprofessional!!!
Nice people but service technicians went all over my personal belongings looking for wheel nuts and left all the contents of my front compartment and trunk a mess. Besides a new oil drop inside my car appeared and immediately booked an appointment for the next available spot to be checked just to get to the dealer the following day to be told "your car will probably stay over the weekend becaus "we do not do diagnostics on saturday"..even thou it was a friday, answer to that? because "it's friday".
Business response:
We are sorry to hear that you feel this way about your recent experience. Your concerns regarding the handling of your personal belongings, the oil drop, and the communication about the diagnostics are certainly not the experience we aim to provide. We would like the opportunity to discuss this with you further and work toward a resolution. Please reach out to Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns. Thank you for bringing this to our attention.
Not good very bad service
Business response:
We appreciate your feedback and understand that your experience did not meet your expectations. Your input is important to us, and we want to address your concerns directly. For further discussion, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
They were unprepared, one team doesn't talk with the other. What should have taken 30 mins, took over 3 hrs.
Business response:
We sincerely apologize for the delay and the lack of communication between our teams. This is not the experience we aim to provide. We would like to address your concerns and ensure this does not happen again. Please reach out to Service Director Ricky Sandoval at RSandoval01@vtaig.com, and he will be happy to assist you further. Thank you for bringing this to our attention.
it is horrible. it took almost eight hrs to finish the job and there is no courtesy van to give me a ride back to my abode.
Business response:
We sincerely apologize for the extended wait time and the inconvenience caused by the lack of a courtesy van during your visit. We understand how frustrating it must have been to be without transportation while waiting for your vehicle to be serviced. Timeliness and customer convenience are important to us, and we regret that we did not meet those expectations during your visit. We would appreciate the opportunity to address your concerns and improve your experience moving forward. Please reach out to Service Director, Ricky... read more
Tried to sell me on $2500 of other service work, some of which had been done recently, by them!
Business response:
We apologize for the frustration you experienced with the service recommendations. It's concerning to hear that you were offered additional work that may not have been necessary, especially after previous services were completed. We would like the opportunity to review this matter further. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns and ensure a more transparent experience moving forward.
Extremely overpriced and my advisor was super excited to try to charge me as much as they could. Wouldn't answer the phone when I called multiple times to discuss options
Business response:
We're sorry to hear about your disappointing experience, and we understand your frustration regarding pricing and communication. This is not the level of service we aim to provide, and we would like the opportunity to resolve this matter. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com, so we can address your concerns directly. We appreciate your feedback and the chance to make things right.
Told my wife our front and needed to be aligned because it was feathering. The car doesn't have about 40 K miles on it and she drives like an old lady. Tire where is Fine. Keep your $700 alignment.
Business response:
We sincerely apologize for the confusion regarding the alignment recommendation for your vehicle. We understand your concerns about the suggested service, especially given the vehicle's mileage and your wife's careful driving habits. Our goal is to provide accurate and necessary service recommendations, and we regret if this has caused any inconvenience or mistrust. We would like the opportunity to review this situation in detail and ensure that you receive appropriate information about your vehicle's condition. Please conta... read more
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.