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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The managers offer you to go to the dealer and when you arrive they sell the car they offered you to someone else. Very bad experience
Business response:
We sincerely apologize for the experience you described. It's disappointing to hear that your visit did not meet your expectations, and we understand how frustrating this situation must have been. We would like to address your concerns and ensure this matter is resolved. Please contact our General Manager, Jimmy Le, at Jle@vtaig.com so we can discuss this further. Your feedback is important to us, and we want to make things right.
I just bought a car 5 days ago and was told to bring it in to fix a piece that was coming off. It was a lot of confusion if I had to pay if I was told to bring it back to let them fix. Then I noticed some damage to the back like it was in an accident. I bought the car at night and when I saw it the back was open. I even asked about the inquiry on the car fax was told minor door dings not major. I was going to buy the car but if I had known. Just I have bought two cars and was bringing my daughte
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and any frustration you've experienced regarding your recent purchase. It's important to us that our customers feel informed and supported, and we regret that we fell short in this instance. We would like the opportunity to address your concerns directly. Please contact our General Manager, Jimmy Le, at Jle@vtaig.com. He is committed to ensuring that your issues are resolved and that you have a satisfactory experience with us. Thank you f... read more
Customer service is pitiful that's why I stopped coming here
Business response:
We are deeply concerned about your negative experience and the fact that our customer service has led you to discontinue using our services. We take feedback like yours very seriously and are committed to understanding and addressing the issues that have caused your dissatisfaction. Our Service Director, Ricky Sandoval, would welcome the opportunity to discuss your specific concerns in detail and explore how we can improve our approach. He can be reached directly at RSandoval01@vtaig.com. Your candid feedback is valuable to ... read more
Could not diagnose the problem even though it was malfunctioning when dropped off.
Business response:
Thank you for your feedback. We sincerely apologize for the difficulty you experienced in diagnosing the problem with your vehicle. We understand how frustrating this can be, especially when the issue is apparent at the time of drop-off. To address your concerns directly, we invite you to reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards a resolution. Thank you for bringing this to our attention, and we hope to ... read more
Professional service rendered.
Business response:
Thank you for your feedback. While we appreciate your note about the professional service, we understand that a one-star review indicates there may have been issues with your experience. We value your input and want to address any concerns you may have had. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He is committed to resolving any issues and ensuring that your next experience meets your expectations. Thank you for bringing this to our attention, and we hope to hear from you soon.
Arrived at the service center at 7.30 because that was my schedule time. Trued to tell them i need a cubside drip the guy told me that the cub starts at 8am now when booking i choose that option. Why was i not told the cub service strats at 8am. I am done with yall guyz
Business response:
We understand your frustration regarding the miscommunication about the curbside drop-off timing. It's important to us that we clearly communicate our services to avoid any confusion. We will review how we communicate our curbside service hours to ensure situations like this are avoided in the future. If you'd like to discuss this further, please feel free to contact Ricky Sandoval, at RSandoval01@vtaig.com.
I didn't like how they didn't find the leak in my windshield after having found signs of corrosion.
Business response:
Thank you for your feedback. We apologize for any frustration you experienced regarding the leak in your windshield and the corrosion concerns. It's important to us that all issues are thoroughly addressed, and we're sorry that this was not the case during your visit. To ensure your concerns are properly handled, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He will be glad to assist you and work toward a resolution.
My service advisor Bryce was incredibly unwelcoming. His tone of voice was condescending to say the least. Without even simply asking he would mention services I supposedly needed, by saying "should have already done these," which had already been taken care of outside of vandergriff! Well guess what! After vandergriff screwed up my brakes 3 months ago and being charged almost $100 for a simple oil change i will not be returning!!!!!!!
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the unsatisfactory service you received during your recent visit. We take your feedback very seriously and are deeply concerned about the issues you've described. We would like to address your concerns directly and make things right. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. Mr. Sandoval will personally review your case and ensure that appropriate actions are taken to resolve the situation. We striv... read more
I took my 2018 Honda Pilot in for the safety recall on the fuel pump, but my car has run worse since they completed the service. My engine has a delay in starting now, there is white exhaust fumes that were not there before and the car sounds different when driving it in a bad way that sounds like now it has a problem whereas before it did not sound bad, I just wanted to make sure I was staying on top of all the safety recalls. I am wondering if they took a good fuel pump out of my car and replaced it with an old one that wa... read more
Business response:
Thank you for your feedback. We sincerely apologize for the issues you've experienced with your vehicle since the recall service. We understand your concerns and appreciate you bringing this to our attention. To address these concerns, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com, so we can look into this matter further and work towards a resolution. Your satisfaction is very important to us, and we want to ensure your vehicle is functioning as it should.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.