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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
My car is still experiencing the same thing
Business response:
We apologize for the inconvenience you experienced with the detailing and the issues that were not properly addressed on your vehicle. Providing high-quality service is important to us, and we regret if we fell short of your expectations in this regard. We would appreciate the opportunity to investigate the matter further and address your specific concerns. If you could kindly provide us with additional information such as the date of your visit or the details of the issues that were not fixed, it would assist us in resolvin... read more
I would've been very pleased with the car purchasing process at this dealership if they wouldn't have added on extra cost to our agreed upon price and financing which I didn't notice until I closely examined the paperwork a day later. This is bad business and I'll never do business with them again.
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
This was the most horrible experience ever. Wish I would have left as soon as I got there.
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Felt rushed and when I called I never got a hold of someone in management and I got jipped out of 8k. So after approval and signatures the price increased significantly. The guy was rude and even rude to my mother..My car was not even the lot yet when i purchased!!. I demanded my car be ready 4 days later and 2 weeks later find out that they didn't check the back breaks as I complained they they squeal. I will never come back to Vandergrift Toyota Arlington Texas
Business response:
We appreciate your feedback, but we're a bit confused by your review as it lacks specific details about the issue you encountered. We genuinely want to understand and address your concerns, so we kindly request that you provide us with more information regarding the specific problem you faced. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
We never had our car serviced here on that day. We never got a real reason this was reported. it is also interesting that in 2 months we only drove 2 miles the shop is over 5 miles away. Had to give a star but should be -5.
Business response:
We appreciate your feedback, but we're a bit confused by your review as it lacks specific details about the issue you encountered. We genuinely want to understand and address your concerns, so we kindly request that you provide us with more information regarding the specific problem you faced. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
I purchased a Platinum Package for back up and everytime I needed to use it they would have some type of excuse. So this last time in April did it. I'm going to ask to speak to the General manager and file a complaint. Plus their service department advisors are very unprofessional and lied to me. They kept me on hold for over 20-30 minutes and never came back to my call. I'm very upset and have bought more than three cars with them and sent a lot of family members and friends. I will be going in person this week and let them... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 at your earliest convenience.
Dealer prices for maintenance required were inflated as compared to other Toyota dealers in Tarrant County.
Business response:
Thank you for your feedback regarding our service pricing. We are sorry to hear that you were not satisfied with the cost of your service. We strive to provide competitive and fair pricing, and we understand that customers have different budgets and expectations. We are committed to transparent pricing and providing detailed estimates before any work is performed. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Lied to from the start and finish, my fault for being naïve enough to think I could take people at their word. My naiveness is costing me $9200
Business response:
We're disappointed to hear you feel we missed something during your visit. Unfortunately we cannot identify you by screen name to reach out directly, therefore, At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com.
Car broke down the first time I drove it after getting service 3 days prior. Had vehicle towed back to the dealership and they stated they didn't see anything that would have led to the breakdown. Nor did they attempt to assist.
Business response:
We're disappointed to hear you feel we missed something during your service appointment. Unfortunately we cannot identify you by screen name to reach out directly, therefore, At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can provide necessary training.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.