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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
The website wasnt working properly so it was hard to set the appointment. When I arrived they didnt appear to be ready. They tried to upsell me a $45 dollar battery service (Two felt washers and terminal spray) and the oil change took over 3 hours. The tires were not properly inflated and the truck was not washed.
Business response:
Thank you for the feedback. We apologize if you feel there was some issues related to your service visit. We want to address your concerns and find a solution for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
I called to make an appointment to take in my car for a check up due to a recall. Edgar told me I could take it in on Friday at 10 what surprised me he did not ask for my name or number or any identifying info. So i take it in and they said well you dont have an appointment, you can leave it here and we will see it when we can so we will call you in 4 to 5 hours or you can come back once you set up an appointment. I left it since i had a ride with me. We stopped for lunch a few blocks down and I wasnt even finished eating wh... read more
Business response:
Thank you for sharing your concern. We make every attempt to be transparent and honest in our business dealings and we can guarantee that your inspection was accurate and truthful. The supply chain constraints have also led to our manufacturers OEM parts being delayed which we are hopefully transparent about that status. We want to address your concerns and any questions you may have. Please contact Mike Book at mbook@vtaig.com at your earliest convenience.
Didn't top off the fluids which is included in the 5000 mile service.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
there is still loud noise whenever the car is reversed
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
The technician didnt tighten the screw to the oil pan and the oil leak in my garage. When they did change the oil they left oily hand prints on the exterior of my truck . My experience hasnt been a good one.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Took too long, even with appointment still had to wait almost 3 hours just for oil change and state inspection .
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
It was horrible. I spent more than 4 hrs waiting for oil change, regular and state inspection. Also, I told the service advisor that my remote doesn't work. She promised to change the remote battery, which she never did. Worse of all, I drive almost 45mins to Vandergriff. I do not think j would be going back there, even though I have a service contract with them. Very insensitive and careless services at Vandergriff. They're interested only in the service fees!
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
It was ok, sort of. I still have not received my second key. They do not return phone calls. Even though I had an appointment, I had to wait for my sales representative. If the car market was not so tight right now, I would have gone somewhere else. But they had the car I wanted, and, after several trips to the sales manager, they came back with a halfway decent deal.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Terrible customer service!!
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.