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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took 5 hours to replace a door handle.
Business response:
Thank you for your feedback, and we apologize for the delay in replacing your door handle. This is certainly not the experience we aim to provide, and we understand how frustrating a long wait can be. Please reach out to Mike Book at mbook@vtaig.com so we can look into this further and address your concerns directly. We appreciate your patience and the opportunity to improve your experience.
the staff and service people were great thankd
Business response:
Thank you for your feedback. We're glad to hear that you had a positive experience with our staff and service team. However, we understand that something may have fallen short of your expectations, and we want to make it right. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your concerns further and ensure your next visit meets your expectations. We appreciate your feedback and look forward to hearing from you.
Oil is leaking from my car. Bad customer service, Chris told me I'd receive updates via text message and I never received a single one plus when I came to pick up my car he was nowhere to be found
Business response:
We sincerely apologize for the issues you experienced with your vehicle and the lack of communication during your service visit. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you. We would like to investigate the situation further and ensure it is resolved. Please reach out to Mike Book at mbook@vtaig.com, and he will personally assist you. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
I am having tired alignment issues,no washer fluid was added ,I was charged for a service that was not done to the vehicle,they said they were going to change my gas filter and they just added some gas chemicals if I would know that I would never had allowed for them to do that.ii am very disappointed.
Business response:
We're truly sorry to hear about the issues you've experienced. It's important to us that every service meets your expectations. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to make things right for you.
No washer fluid was added,no tired rotation was made, very disappointed
Business response:
We're truly sorry to hear about the issues you've experienced. It's important to us that every service meets your expectations. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to make things right for you.
Communication- NOPE !! Customer service-NOPE
Business response:
Thank you for taking the time to share your feedback. We apologize for the poor communication and customer service experience you encountered. Your satisfaction is important to us, and we'd like to address your concerns directly. Please reach out to Mike Book at mbook@vtaig.com, and he will assist you in resolving the issues you've faced. We appreciate your patience and look forward to improving your experience.
The percent on financing was ridiculous when ones credit it good and still wanting a down payment I would've ended up paying about $64,000 for a vehicle that's going to be a yr old . I don't have to give anything down for a Tx edition gmc pickup and it was for about a cheaper price and brand new.. Just ridiculous
Business response:
Thank you for sharing your feedback. We are sorry to hear about your concerns with the financing terms and down payment requirements. We strive to provide competitive and fair financing options, and we regret that we did not meet your expectations in this instance. To address your concerns directly and explore potential solutions, please reach out to our General Sales Manager, Hung Nguyen. He is dedicated to resolving issues and would be happy to assist you further. You can contact him at hnguyen04@vtaig.com. Thank you for g... read more
It is bad experience. The cost is very high and you did not find the real problem.
Business response:
We're sorry to hear about your recent experience and understand your concerns regarding the cost and the issues with finding the problem. This is not the level of service we strive for, and we want to make things right. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns directly and work towards a resolution. Your feedback is important to us, and we're committed to improving your experience.
Not good at all. The car received was defective since I purchased. After all this there reply was not covered in Manufacturing warranty since the find no defect and I showed them the defects that the clear coat was pealing. Never get toyota since no good custoner service.
Business response:
We're truly sorry to hear about your experience and that the issue with your vehicle wasn't addressed to your satisfaction. This is certainly not the level of service we aim to provide. We would like the opportunity to make things right and investigate the situation further. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com, so we can assist you in resolving this matter. Your feedback is important to us, and we're committed to improving your experience.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.