This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My wheel cap from both front tires was in tact until i brought it for servicing and never replaced after tire rotation and am been told it might have fallen off. Someone stole or took it i need it to be investigated!!!
Business response:
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is to have every detail of your vehicle handled with care during service. Your concerns deserve immediate attention, and we would like to investigate this further to ensure a resolution. Please contact Mike Book at mbook@vtaig.com so we can gather more details and address this issue promptly. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Camry was traded in. On a Rav4 lxe
Business response:
Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction with your recent experience. We'd like the opportunity to better understand your concerns and address them directly. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com, so we can work to resolve this matter to your satisfaction. We appreciate your time and hope to make things right.
poor job performance, work done below satisfaction
Business response:
We sincerely apologize that the recent service on your vehicle did not meet your expectations. We take pride in delivering high-quality work and understand your frustration. To investigate this matter further and discuss potential solutions, we kindly ask you to contact Mike Book, our Customer Service Manager, directly at mbook@vtaig.com. Mike will personally review your concerns and work towards a resolution that ensures your satisfaction. We value your business and appreciate you bringing this to our attention. We hope to ... read more
I got a message on my Toyota app something about my key fob. I called Vandergriff Toyota and were told to bring my vehicle in to get the second key fob. When I arrived at Vandergriff Toyota and went inside and spoke with the receptionist. I was told to drive my vehicle around to the Service Department line. I waited in there for about 10 to 15 minutes before I was greeted by a service representative. The representative told it would be 1.5 to 2 hour wait to get the key fob programmed to my vehicle. I waited in the waiting ar... read more
Business response:
Thank you for your feedback, and we apologize for the frustration this situation has caused. We understand how important it is to receive the key fob you were promised when you purchased your vehicle, and we're sorry for the inconvenience this has caused you. Please reach out to Mike Book at mbook@vtaig.com, and he will personally assist you in resolving this matter. We appreciate your patience and the opportunity to make this right.
Honestly I don't know where to begin. I know I'll never use their facilities again! To even bring up the fact I came there angers me. I don't have time to write two pages of the issues here.
Business response:
We're truly sorry to hear that your experience with us has left you feeling this way. We understand your time is valuable, and we regret that our service didn't meet your expectations. Please allow us the opportunity to make things right. Reach out to Mike Book at mbook@vtaig.com, and he will work with you personally to address your concerns. We appreciate your feedback and would be grateful for the chance to restore your trust in us.
Case Mgr was helpful. Got in and out very quickly. The coupon helped with the price
Business response:
Thank you for your feedback, and we appreciate your kind words about our case manager. We're glad to hear that you found our service quick and that the coupon helped with your costs. However, we understand that you rated us one star, and we'd like to learn more about your experience. Please reach out to Mike Book at mbook@vtaig.com so we can address any concerns you may have. Your satisfaction is important to us, and we want to ensure we improve for the future. Thank you!
It was a wonderful experience my de.rvice tech took great care with me and all of needs were addressed & met!!!
Business response:
Thank you for sharing your positive experience! We're thrilled to hear that our service tech took great care of you and met all your needs. If there's anything we can do to make your experience even better, please let us know!
My experience as a single college student was the worse EVER !!!! I would never recommend this dealership to anyone . The treatment was inhumane
Business response:
We sincerely apologize for your negative experience at our dealership. Your feedback is extremely important to us, and we are truly sorry to hear that you felt treated poorly during your visit. We strive to provide respectful and compassionate service to all our customers, and it's clear we fell short in your case. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com. He would like to discuss your experience further and address your concerns directly. Thank you for bringing this to our attention... read more
The service writer was very professional
Business response:
Thank you for your feedback. We're glad to hear that you found our service writer professional. However, we see that you rated us with one star, and we would like to understand your concerns better. Please reach out to Mike Book at mbook@vtaig.com, and he will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.