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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had to wait for more than 3.5 hours to get my car back for a routine check and tire rotation. I agreed to an alignment which would take approx 2 hours. I was never updated on the status of my vehicle. The other two services I previously had were as expected and normal. This time it wasn't. I guess there was a problem with the alignment and I was never updated on it so it wasn't completed. I will have to go back as my warranty contract is with them so hopefully in the future, this won't happen again.
Business response:
We're sorry to hear about the lengthy wait and lack of updates regarding your recent service. We understand how important timely communication is. Please reach out to Mike Book at mbook@vtaig.com. Mike will assist in addressing your concerns and ensure that future services are handled more efficiently. Thank you for your feedback, and we look forward to improving your experience.
Didn't get the car fixed for what I bought it in for. Really it was a waste of time considering I live in Red Oak & had to go back & forth from Arlington. Dealership referred me to their other location in Arlington.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by not addressing the issue with your car. We understand the added difficulty of traveling back and forth, especially when the problem was not resolved. We want to ensure that we address your concerns properly. Please reach out to Mike Book at mbook@vtaig.com. Mike will review your situation in detail and work with you to find a satisfactory solution. Thank you for bringing this to our attention. We appreciate y... read more
Don't go there they don't do what they claim they've done I have proof
Business response:
Thank you for your feedback. We are sorry to hear about your dissatisfaction with the services provided and that we did not meet your expectations. Your experience is important to us, and we take such matters seriously. To address your concerns and resolve any issues, please reach out to Mike Book at mbook@vtaig.com. Mike will be happy to review your situation and work towards a satisfactory resolution. We appreciate your feedback and hope to have the chance to improve your experience.
Tire pressure sensor that was owed to me was not fixed when I brought it back to get done.
Business response:
We apologize for the inconvenience you experienced with the tire pressure sensor. This is not the level of service we strive to provide. Please reach out to Mike Book at mbook@vtaig.com, and he will work to resolve this issue promptly and ensure that your concerns are addressed. Thank you for bringing this to our attention.
Experienced a very dangerous wiper failure while driving my 2023 Rav4 Hybrid in heavy traffic on I-20. A sudden heavy rainfall and suddenly the wipers completely stopped and would not restart. Luckily was able to get to shoulder and wait for the rain to subside. Later it began raining again, and the wipers started working properly. At Vandergriff Toyota, we were told that they couldn't find any problem and did nothing. Seriously ?? I think that the 2021 Rav4's were recalled for the same problem.
Business response:
Thank you for bringing this to our attention. We understand the seriousness of the issue you experienced with your wipers and the inconvenience it caused. Please reach out to Mike Book at mbook@vtaig.com to discuss this matter further. We want to ensure that we address your concerns and provide the appropriate resolution. Your safety and satisfaction are our top priorities.
Back floor mats missing All tires low25 lbs each.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you've experienced. We strive to ensure that every vehicle we sell meets our high standards, and it's clear we missed the mark in your case. We would like to resolve these issues promptly for you. Please contact Hung Nguyen, our General Sales Manager, at 817-696-4000 or via email at hnguyen04@vtaig.com. He will be able to assist you with your concerns. Thank you for your patience, and we look forward to resolving this matter to... read more
Bad customer service, grease marks on interior of car for 2nd time in a row.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with our service and the grease marks on your car's interior. This is certainly not the level of service we aim to provide, and we understand how frustrating this must be for you. Your feedback is crucial for us to improve our processes and ensure this does not happen again. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns directly and work towards a resolution. We value your business ... read more
Worst dealership I've ever worked with. Would never buy a car from them.
Business response:
Thank you for sharing your negative experience at Vandergriff Toyota. We sincerely apologize that your car-buying experience fell short of expectations. We understand your frustration and want to assure you that we value your business. To gather more details about your experience and explore ways to regain your trust, we would like you to connect with Hung Nguyen, our General Sales Manager. Hung can be reached directly at hnguyen04@vtaig.com. We appreciate your feedback and hope to hear from you soon.
Everything is great. Services and prices. Then financing.
Business response:
We are happy to hear that your experience was great, but are disheartened to see that you rated your visit only one star. Your satisfaction is important to us, and we'd like to learn more about your concerns to see how we can assist you further. Please feel free to reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com, so we can address any issues you encountered and work towards a resolution. Thank you for your feedback, and we look forward to the opportunity to improve your experience with us.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.