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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They should have reported the oil change, tire rotation and safety inspection
Aside from the sales person being very kind to us. The service here is HORRIBLE once they sell you a car. They dont really care to provide great customer service after youve purchased. I regret not going back to Family Toyota but how we have purchased with before. The finance guy told us or loan was approved by Chase and our finance papers said chase was our lender. Only to get a bill from Toyota Financial and no one communicated this to me .
Business response:
Hello, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
They lied to me that the car was 35k after doing everything I found out the car is 49k, I will never do any business with them
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Bad service and maintenance care I have ever seen .
Business response:
Customer service is our top priority, and we want to see if we can address your issue. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
after hours of waiting did not rotate tires had to drive off and return for them to rotatable tires after they said it was done.
Business response:
Customer service is our top priority, and we want to see if we can address your issue. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Long wait for service advisor. I was never told what was done through out the service and why i have to go back in 5k miles although intervals 10k. After being contacted from the service center days alter about the issue and told they are getting back with me they never emailed me back.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Not good at all had to take my car back 3× for the AC and they told me it's a Chrysler 300 and we work on Toyota's only and I bought the car from them each time they asked for more money and say it's something different than what I came back.
Business response:
Thank you for the feedback. We strive for transparency in our business dealings especially the service department. We only wish to make accurate diagnoses of the vehicle we inspect and we have our highly trained technicians who are sure to do so. We would like to gather more details of this situation as well as research our records, please contact Mike Book at mbook@vtaig.com to discuss the situation further.
A mistake was made by the finance director resulting in me being forced to return my 2019 Toyota Camry. I was informed that my credit would not be ran again and it was ran multiple times. I found it incredibly difficult to locate and speak to a manager regarding the situation. However, I was able to get a comparable vehicle but the overall experience was extremely negative.
Business response:
Thanks for the feedback, we strive ourselves on transparency and apologize if you feel you did not receive that. Unfortunately financial institutions are the ultimate final go-ahead for purchases and they can take a certain amount of time to respond back with the fulfillment of a loan. We want to address any comments/concerns, at your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
i was denied of the warranty and was sent to Ford for whatever i have to do on the car and while at Ford i paid for the servicing of the car please. is the where is the warranty that i was told that was on the car?
Business response:
Thanks for the feedback. If the warranty was through us we would've been happy to make those repairs. We want to gather more details of the situation, please contact Mike Book at mbook@vtaig.com to discuss further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.