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Vasona Creek Healthcare Center

3.7

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Location details

16412 Los Gatos Blvd, Los Gatos, CA, 95032, United States

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3.7439 reviews
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Frank M.'s profile image
Frank M. 
rating
8 months ago

I truly have been blessed to arrive at VASONA CREEK HEALTH CARE after my leg was amputated. They are built on the beauty of caring for those in need. Each day taking you to a new place with amazing nursing, and activities. There for all those in need. Whether it be medication or conversation. Truly a family based environment. Also the kitchen allows you to chose what you'd enjoy eating 3 times a day. The atmosphere is worth it all. Any questions needed answering are amazingly greeted with a smile and all the information nece... read more

Business response:

Thanks for the 5 star review, Frank. I’ll make sure to share your kind words with the whole team. 

David D.'s profile image
David D. 
rating
10 months ago

We sincerely appreciated the care our friend has received here so he has been a return patient HOWEVER! We paid our bill but kept receiving requests to pay anyway. That is an honest error. THEN they sent the bill to a credit collection department. ALTHOUGH WE HAD ALREADY PAID AND THEIR RECORDS WERE WRONG. So we paid the credit company (THUS PAID TWICE!) and tried MULTIPLE, MULTIPLE times with several different employees at Vasona, always having to re-explain our issue. FINALLY, we obtained the help of IZZY in the BUSINESS ... read more

Business response:

Thank you, David. We appreciate the 5 star review. We too think Izzy is superb. Please let me know if you ever need anything else. 

roberta t.'s profile image
roberta t. 
rating
10 months ago

My mum has been there twice... once in 2021 and just last month -One of the best places EVER in taking care of my 85 year old mum after she had a serious fall! ENTIRE staff is so kind and so knowledgable- felt like family! The place is so clean and cozy- food is delicious - my mum is a vegetarian and they always served her a delicious and nutritious meals 3 times a day.... Had games readily available and musicians that came in frequently to entertain the patients and their families... PLUS, the best of all, they are totall... read more

Business response:

Thanks for the kind words and recognition, Roberta! I’ll be sure to share this with our dedicated team! 

Christian Q.'s profile image
Christian Q. 
rating
10 months ago

Recently had my dad here after a hip surgery. The physical therapy team got him to work the following day and let me sit in on his exercise. I def recommend this to anyone needing physical therapy after a hospital stay! 

Evan J.'s profile image
Evan J. 
rating
10 months ago

I cannot say enough good things about Issy at Vasona Creek. She is the definition of professionalism and compassion. As an only child navigating the complex and emotional process of caring for my aging mother, Issy has been an incredible guide and support. She helped me work through some very tough and uncomfortable issues with grace, patience, and clarity. Her dedication, time, and energy have truly made a difference in my life and in my mother's care. I'm beyond grateful for her, and for the entire team at Vasona Creek. E... read more

Business response:

Thanks for your kind words, Evan. Izzy is truly amazing and we’re proud to have her on our team. I’ll make sure to share your review with her and the rest of our team! 

Lupita P.'s profile image
Lupita P. 
rating
11 months ago

Our dad stayed at Vasona for few weeks after her surger in March. Staff are nothing but helpful and amazing specially the CNA's and therapist. Our family was just concerns regarding the facility safety issue. We have observed numerous. Uniformed staff in different days and times entering and exiting the premises through a window which I believe poses significant safety risks to the residents. This kind of practice regarding privacy, security is the main reason why our family will not be choosing Vasona Creek for my mom's u... read more

Business response:

Hi Lupita, Thanks for taking the time to share your feedback. I’ve shared your feedback with our management team so we can focus on this opportunity to improve. Please do not hesitate to call me directly if there any additional information. My number is 408-656-8497. 

Linda C.'s profile image
Linda C. 
rating
a year ago

My friend is currently at Vasona Creek and I am very impressed with the care she is receiving It is very clean Care providers are professional and nice She is being fed well and getting regular PT and they help make sure she's dressed and ready for her transportation to Kaiser for doctor appointments 

Donald F.'s profile image
Donald F. 
rating
a year ago

Overall this is a great facility, at first i had my apprehensions about coming to a rehab facility. But at the moment they put me in here I knew it was a good facility because of its cleanliness. The moment I walk out of the room the nurses and administration have been over the top with helping me. I would recommend this place to anyone who asks me. Everyone has been great, when I leave i will really miss the staff as they have given me stomething to look forward to when I go to physical therapy. Especially Agnes and Leia an... read more

Business response:

Thank you for the 5 star review, Donald! We’re happy we made an impact on your recovery! 

Cada C.'s profile image
Cada C. 
rating
a year ago

Started aquatic therapy last week, Scott is very proactive and helpful so is Cristine on our first meeting. My therapy usually take place at the small pool and today after finishing went into shower to clean myself just to find out how disgusting and unhealthy the shower area lock like it. Hope management read this review and take action ASAP 

Business response:

Thank you for taking the time to share your feedback. I’ve shared your review with our management team so we can focus on this opportunity to improve. Please contact us at 408-656-8497 if there are any additional concerns. 

Frequently asked questions about Vasona Creek Healthcare Center

How is Vasona Creek Healthcare Center rated?

Vasona Creek Healthcare Center has a 3.7 star rating with 439 reviews. 

When is Vasona Creek Healthcare Center open?

Vasona Creek Healthcare Center is open now. It is open 24/7.