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16412 Los Gatos Blvd, Los Gatos, CA, 95032, United States
Get directionsI was very nervous to have my mom stay in a skilled nursing facility. I toured a few facilities but the customer service at Vasona Creek was excellent. They were very responsive and Archie answered all of my questions and put me at ease. When my mom arrived he took time out to visit with her and see what her needs were. The nurses were great and the physical therapy team was phenomenal is getting my mom walking more confidently again. The cna's were the stars. They work very hard at making sure patients are cared for regul... read more
My mom had fallen and my family went through a lot before sending her to this facility. They have great skilled nursing and my mom didnt complain once! I high recommend this facility for your elderly family members. Great service and I am just amazed on how happy my mom on her journey here.
Business response:
Thanks for your 5 star review. I'll make sure to share with our hardworking team members!
My family and I wish to thank the caregivers here, especially Candiss and Glenda and the social worker Imelda. They are angels here on earth who took the most wonderful care of my husband while he was here for hospice care. Everyone was extremely understanding of our situation and so supportive. Near the end of his life they made sure he had a private room so that we could have several family members there even after regular visiting hours ended and Candiss even brought my daughters and I ice cream and tea the last night he ... read more
Business response:
we're so glad that we were able to go above and beyond your expectations!
I cannot thank enough Vasona Creek Helathcare Center for taking care of my mom who went there from Good Samaritan Hospital needing physical and occupational therapy and nurisng care. The staffs have shown tender, loving and care to my mom. The soothing music and very beautiful lobby area is very peaceful for healing just sitting wiht my mom there. The new management are very hands on and we appreciate how my mom's need are being attended. My mom is much better now and gained friends with other residents during their social a... read more
This nursing home is great. it is lean and clean. I love the care m mother, Gwendolyn is receiving. Very caring individual attention. Her health has improved.
Business response:
we're so glad that we were able to go above and beyond your expectations!
Appreciated the management team. Welcomed with warm energy and genuine staff eager to help. Also loved the live band during Saint Patrick's day, added a nice light to the atmosphere.
Business response:
Michelle, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The staff at Vasona Creek is professional and patient oriented. In particular, Markos, CNA, has been caring, kind and exceptional at his work. He anticipates patients' needs. He makes a positive difference in patient's lives.
Vasona Creek provided excellent care to our dad after his recovery from a hospital ICU stay. All the nurses, doctors, and staff are caring and responsive. We especially appreciate the help from Grace Hill (Social Services) in resolving a billing issue with the ambulance company. Thanks!
My dad was at Vasona Creek for just over 3 years before he passed on. I was able to get up there regularly the first year before covid messed things up. As far as I can tell he was always well cared for, although not being able to get up there I couldn't see much first hand. Their communication was okay, and they sent out regular robocalls updating on covid status. If you have someone at Vasona Creek currently, and you have a credit on your statement, take care of it NOW. If you let it ride thinking it will be taken care of... read more
Business response:
Hi Brian, thank you very much for your yelp review. We appreciate you taking the time to share your experience. I will notify Marie of your review too! Thank you! Brett
Vasona Creek Healthcare Center has a 3.7 star rating with 439 reviews.
Vasona Creek Healthcare Center is open now. It is open 24/7.