This profile has been claimed by the business owner or representative.
16412 Los Gatos Blvd, Los Gatos, CA, 95032, United States
Get directionsThe staff at Vasona Creek is professional and patient oriented. In particular, Markos, CNA, has been caring, kind and exceptional at his work. He anticipates patients' needs. He makes a positive difference in patient's lives.
Vasona Creek provided excellent care to our dad after his recovery from a hospital ICU stay. All the nurses, doctors, and staff are caring and responsive. We especially appreciate the help from Grace Hill (Social Services) in resolving a billing issue with the ambulance company. Thanks!
My dad was at Vasona Creek for just over 3 years before he passed on. I was able to get up there regularly the first year before covid messed things up. As far as I can tell he was always well cared for, although not being able to get up there I couldn't see much first hand. Their communication was okay, and they sent out regular robocalls updating on covid status. If you have someone at Vasona Creek currently, and you have a credit on your statement, take care of it NOW. If you let it ride thinking it will be taken care of... read more
Business response:
Hi Brian, thank you very much for your yelp review. We appreciate you taking the time to share your experience. I will notify Marie of your review too! Thank you! Brett
It's taken me a few months to write this review, as I needed some time to grieve the loss of my mom who passed away in December 2021. First off, my husband and I want to say thank you to all the staff members at Vasona. You became like a family to us during my moms stay there and your care for her meant the world to us! My mom was transferred from Vasona's rehabilitation to their long term care in April 2020 (the peak of covid). It was a devastating time for our family and for the staff as well - but with team work, we g... read more
Business response:
Hi Dee, thank you so much for taking the time to leave a review. I will share this the Vasona Creek team. If there is anything I can do to be helpful please let me know. Respectfully, Brett, Administrator
My elderly dad recently spent a week at this facility after a fall and other issues (declining cognition, mobility, etc). The staff, the facility, the overall care my dad received was simply incredible. Christina (his care manager) was the most kind, responsive, personable, and professional health care manager I have ever encountered. All around, A++. From top to bottom. My dad couldn't have been in better hands.
I cannot recommend Ezekiel Mendoza, the Social Worker at Vasona Creek Healthcare Center highly enough. He is the man that gets things done and promptly. Ezekiel is the most professional, caring and knowledgeable man there. Ezekiel is YOUR MAN to get things done! Ezekiel gave us his personal cell phone number to call if we needed anything and boy did he come through for us! He truly cares about patients and their families. Vasona Creek needs to give Ezekiel a big raise and know he is the epitome of the perfect represent... read more
My mom has been in three SNFs in her life. This is the best one by far. PERIOD. They called me and asked me what kind of music she liked, when she wasn't eating her full meals and kept me in the know about everything going on. No SNF is as perfect as you want it to be but this one was very impressive. Everyone was super kind from the front door reception to nurses and PTs. Thank you VC.
While Vasona Creek served a purpose and helped my grandmother regain her strength, our experience could have been better. I had a consistently hard time getting through to the staff over the phone, but with the COVID pandemic, I believe they had some staffing shortages. Ezekiel Mendoza was the social worker who helped my grandmother, and he was wonderful to work with. He seemed to genuinely care about my family and went above and beyond to help us during her stay and with her discharge from Vasona Creek.
I have to say putting a loved one especially your elderly father in a nursing home is a hard decision to make and on top of that finding a place that will treat them as if they were their own.I was faced with this task as my elderly father was weak from having pneumonia and sepsis.I was given a list of nursing homes from Kaiser to pick.Vasona was last on my list since it was far from our home.I looked up every nursing home on the list that where close to home.I read every Yelp review called a couple of medical friends on min... read more
Business response:
Thank you so much for your review. Our staff will be thrilled to hear this. I will share this with the staff mentioned. We try our best to ensure the patients are safe and happy. Thank you again! If there is anything that I can ever do please do not hesitate to contact me at 408-356-2191. Brett Administrator
Vasona Creek Healthcare Center has a 3.7 star rating with 467 reviews.
Vasona Creek Healthcare Center is open now. It is open 24/7.