This profile has been claimed by the business owner or representative.
VIK Complete Care
- Healthcare
- Austin, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
Get directions
Everyone was very thorough, friendly and professional.
Business response:
Hello Ms. Leboeuf, Thank you for taking the time to give us feedback on our Westlake facility. We are thrilled you had such a good ER experience. We hope you start feeling better very soon! Please take care and thanks so much again!
we have been to several ER's in the last year for my daughters ongoing health struggles. This is by FAR the best experience we have had. From the front desk checking us in - to the nurses and Dr that cared for her we were treated promptly with great care and compassion. We were so grateful to be treated by people in the medical profession who still really care about patients. I would highly recommend Complete Care to anyone who needs basic ER services.
Business response:
Hello Ms. Thompson, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Westlake facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again!
Great experience & care.
Business response:
Hello, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Westlake facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again!
Everyone was so nice and kind. They ran some tests to try and figure out what was wrong. I feel I have the next step in my care because of their evaluation. I would recommend their facility.
Business response:
Hello Ms. Sipes, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Westlake facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again!
Great service
Business response:
Hello Mr. McIlwraith, Thank you so much! We hope you never need us again, but if you do we're ready and waiting! Thanks again!
Fantastic doctors, nurses and staff. Very clean and welcoming clinic and we felt comforted being able to be seen without an appointment. The only reason this wasn’t a 5 star was because we were there for 3 hours. I understand that several tests had to be done to diagnose and we weren’t the only patient there, but this was a long time. It was also freezing, we had to locate blankets during the wait. The nurse was also really aggressive with the Covid test, she gave my daughter a nose bleed.
Business response:
Hello Mr. Nelms, We're so sorry we didn't live up to your standards with the wait time, temperature of the building and the administration of the Covid test. Your feedback will help us look for ways to improve and we thank you for bringing these issues to our attention. Please take care and thank you for choosing Complete Care.
Wonderful and compassionate team!
Business response:
Hello, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Westlake facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again!
What a truly nice group at Vik. They were so fast and immediately took me into be checked. Great experience.
Business response:
Hello Mr. Prather, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Westlake facility recently when you needed emergency medical care!. We are always here to help 24/7. Thank you for the kind words, it was our privilege to serve you! Please get well soon and thanks again!
Compassionate and competent care !
Business response:
Hello Ms. Edgeman, The two "C's"! We love when someone describes us with the 2 C's! We love our patients and we believe it shows! Thanks so much for choosing Complete Care recently. We're always open and ready to help! Please get well soon and thanks so much again!
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 5 star rating with 1,101 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com