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VIK Complete Care
- Healthcare
- Austin, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
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The staff was very prompt and attentive. The clinic is very bright and clean. My bill was explained to me as were my instructions for follow up. I highly recommend this clinic!
Business response:
Hello Anna, We are so happy to hear you chose our Westlake facility and you found the clinic so bright and clean. We're glad the staff was so prompt and attentive and that everything was explained to you! We hope in the future if a medical emergency arises you'll remember us! We'll be here for you 24/7! Hope you are feeling much better!
Everyone is so incredibly caring and sweet and it's the first time we've ever visited an ER or urgent care facility where I completely trusted the billing system and didn't fear being charged ridiculous fees for the visit. You guys are amazing! Thanks for all you do to keep the medical industry honest!
Business response:
Hi Malia, We're so glad you chose our Westlake facility with your healthcare need. Thank you for your kind words. We are happy we can offer such caring service with no surprise billing after you return home! Please keep in mind we are always here when you need us....24/7. We hope you are feeling better!
I had a very enjoyable experience at VIK. I visited on a Thursday early afternoon, there was no wait, and I was waited on immediately. The staff was friendly, helpful, answered all my questions... they all went above and beyond what I would have expected from an Urgent Care Center. Sara, at the front desk was patient and friendly, and Dr. Rodriguez was patient, and explained to me everything about my diagnosis and treatment options. Also very professional were the Physician's Assistant, nurses, etc. At one point I made a spe... read more
Business response:
Hi Melinda, Thank you for choosing VIK Complete Care. We know there are other options out there and we appreciate you having the confidence in us that we can make your experience a good one. We're happy to hear how patient and friendly the staff and Dr. Rodriguez was and that he explained things to you. We will pass your kind words onto our employees! We are always here if you need us again i the future and we hope you are well on your road to recovery. Take care.
Very good, very thorough. Great personnel.
Business response:
Hello Kristen, We are so happy to hear you found our staff members at our Westlake facility to be very good and thorough! We want you to know you are being well taken care of! We are always here if you need us, open 24 hours a day. Please take care!
Quick. Professional. Pleasant staff.
Business response:
Hello Gillian, Thank you for choosing our Westlake facility for your recent healthcare need. We're so happy to hear how pleasant the staff was! We will be sure to pass along your kind words. We hope you are feeling much better! Thank you again!
Everyone I came into contact with was personable and professional. I only had to wait about 5 minutes to be seen and my checkout took less than a minute. Would highly recommend to all who are pressed for time but need quality service.
Business response:
Hi Mark, Thank you for visiting our Westlake facility! We are happy to hear how personable and professional you feel out staff is. Our mantra is "Get In, Get Out and Get Back to Life" and we have met our goal by getting you in and out quickly but with the quality service you deserve! We hope you are feeling much better!!
Immediate care from the time we entered the office. The frontline staff was excellent and very accommodating. The assigned RN came to the front and kindly greeted us and immediately began to help. The on-site ED physician was extremely cordial and took the time to explain his plan of care. As a healthcare provider myself, I can say this site and staff are well-accomplished and provided me with excellent care.
Business response:
Hello Roy, Thank you for visiting out Westlake facility and relaying such nice feedback! We are so happy to hear you were taken care of immediately upon entering, that all involved were concerned with your well being. We will pass along your compliments to our staff and make sure they know how appreciated the excellent care they are giving is being received. We hope you are feeling much better! Thank you again!
The patient care coordinator was polite, professional and on-point. The medical staff was quick and efficient providing excellent care. The patient care coordinator supervisor is especially nice and super sexy!! I'm in love with her!!!
Great service. It was fast, easy, and they really knew what they were doing. I've been going there for a few years now, and I don't plan on stopping anytime soon.
Business response:
Hi Jackson, Thank you for visiting our Westlake facility! We are so happy to hear you feel we provide great service and that we were fast, easy and knew what we were doing. I will pass along your kind words and let our staff know they are doing a great job! We are always here when you need us! Hope you're feeling much better!
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 5 star rating with 1,077 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.