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Volkswagen of Kirkland
- Automotive
- Kirkland, WA
About this business
About Us Get to Know Us You may have never heard of the O’Brien Auto Group but we‘ve been around and local since 1986. Our philosophy is very simple: Make your buying and ownership experience as easy and as enjoyable as possible. We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we’re able to meet your needs with full confidence providing the highest quality and ... read more
Location details
12612 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
We had a great experience. We found the car we wanted and were signed and out of there in 30 mins. No hassles at all. We had an appt to get to and they were able to mive through the process so efficiently and electronically sign most of he documents ehich made it really easy. Super friendly and would go back again
Business response:
Jason, we are so pleased to hear your experience went so well! Thank you for choosing VW of Kirkland, and we hope to see you again. :)
I appreciate their patience so much! I balked at buying a car last minute bc i just didn’t love it. They worked with me to get exactly what i wanted for only$50 more a month. And they didn’t give me a hard time even after having all the docs done once! Rogan is amazing! Work with him!
Business response:
Nikki, Congratulations on your new car purchase! We are beyond happy to hear your recent visit left you feeling so happy about doing business with us. This is precisely how we want out guests to feel! Thank you for choosing to work with us on your needs and welcome to the Volkswagen of Kirkland family! Sincerely, Mariam K. | O'Brien Auto Group
My husband bought our daughter a Jetta, the whole process went very smoothly, excellent salesman no pressure everyone there was so professional they couldn't do enough for us. Very highly recommended. Will buy another car from them.
Business response:
Paula, thank you for sharing your review! We love to hear that our team provides you and your family such a stellar experience. Congratulations to you and your daughter on the Jetta purchase! :) We hope to see you and your family again in the future and welcome to the Volkswagen of Kirkland family! Warm regards, Mariam K. | O'Brien Auto Group
Sally, as always is the best! Love Volkswagen of Kirkland, super friendly bunch that love their customers.
Business response:
Jonathan, thank you for sharing your review! Sally is a wonderful asset to our team here and we love to hear that she provides such stellar service to you! We appreciate you being part of our family here at VW of Kirkland and hope to see you again in the future! -Mariam K. | O'Brien Auto Group
Business response:
Daniela, thank you for the 5 star review! Regards, Mariam K. | O'Brien Auto Group
A gentleman I am acquaintance with recently had bought a Porsche from you and flew from Utah to pick up his car. During his test drive, he experienced an issue. You gave him three options, all of which were of great expense to you while taking care of all of his problems. This kind of customer service truly demonstrates you are keeping the customer ahead of short-sighted profit grabbing. It is refreshing to see business still being done that way these days. You guys are rockstars!
Business response:
Scott, thank you so very much for the kind remarks. Your feedback is greatly appreciated as our team certainly strives to go above and beyond for all guests. We hope to have the pleasure of working with you here at VW of Kirkland. :) Sincerely, Mariam K. | O'Brien Auto Group
Earlier today I read about one of your deals on a Porsche that didn’t go quite as planned. The gentleman buyer traveled from out of town to purchase the car only to discover that the vehicle wasn’t quite ready to be purchased. While that is unfortunate, I want to commend your dealership, (especially Ryan) for his efforts to make the overall situation better. The way that Ryan’s efforts were summarized are rare. I can’t recall ANYTIME that I’ve purchased a car over the past 30+ years where I have come across a car deale... read more
Business response:
Wow, Darryl thank you very much for the review. Ryan is a huge asset to our team and we are so pleased his focus on customer experience has made such a lasting impact. :)
It is rare that a car buying experience and related service needs are so perfectly accomplished with so little effort. VW of Kirkland truly appreciates its customers and continually exceeds my expectations every time I enter the dealership. I recently completed my First purchase in 4 years and will return for my second in the coming years without hesitation. Buying is easy and service needs are met with zero headaches coupled with perfect service outcome on every occasion. Congratulations to this wonderful organization!
RecommendedVery nice service department. Took great care of me. Ask for Sally in service! ⭐️⭐️⭐️⭐️⭐️
Frequently asked questions about Volkswagen of Kirkland
How is Volkswagen of Kirkland rated?
Volkswagen of Kirkland has a 4.9 star rating with 1,875 reviews.
When is Volkswagen of Kirkland open?
Volkswagen of Kirkland is open now. It will close at 9:00 p.m.