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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Telephony Throughout our crossover to NVM as our main telephony provider and beyond, the team have proven to be supportive, hands- on and always available to assist with any issues.
Contact World at My Phone Club Ltd Amazing app, from someone that has previously configured and installed in-house phone systems, this app provides all the functionality that a local solution can provide and not limited by the type of hardware you have. Usually it is difficult to find a solution that will record to land lines and mobile without buy additional hardware or software. This allows you to flick between any number, even it being a Skype online number and have all the calls recorded. Would highly recommend anyone th... read more
Don't know where I would be without it This tool makes life easier, and that is what you want, a tool to make your life simpler. So honestly I would advise anyone to use this, and see how this app could enlighten your world.
Contact World for Salesforce More than a year down the road with Contact World and we're still pleased with our choice of CTI for our Call Centre. The solution is easy to maintain ourselves and simple to scale when necessary as we have. The user experience is great and the data which comes along with calls facilitate the necessary analysis we need to help us keep a close eye on everything.
I like it Make our lives more convenient.
Reliable and Easy to Use We have been using NVM for our Global Customer Support Team for just over 2yrs, the implementation was very smooth and we have found this solution works really well for us and enables us to easily route calls by language/product 24/7. It is easy to manage, use and on the rare occasions we have any issues the NVM teams are extremely responsive.
Good Good
NVM Contact World Alastair Bowers, is our contact at Converse and has walked us through step by step, making the trainsition feel seemless. He guidness and professinalism was outstanding. We appreciate all he has done for us.
NVM Contact World We have just installed Contact World for our Account Management Group and love the reporting and visibility features. Alastair is very knowledgeable and wonderful to work with!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.