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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent product and outstanding customer service We have been using New Voice Media with Salesforce for the past six months and the integration is seamless. New Voice Media themselves are extremely helpful and the service has been second to none. Highly recommended.
Seamless! We have been using NVM for SalesForce for about 18 months now in our call centre. Our experience has been a positive one with NVM remaining friendly and approachable every step of the way. Thoroughly recommended.
Recommended! Our support centre is using NewVoiceMedia for Salesforce with great success. I am satisfied with the reliability of and quality of phone calls as these are to the highest standard. While implementing the product in our Salesforce live-environment, we have gotten the support and advise needed. NVM support is very friendly and service minded. As a fast paced and rapidly growing company, we also highly appreciate that NVM is listening to our wishes and requirements for future developments of their product. I can re... read more
Great Product, Great People!! Bringing new CRM and IVR platforms in globally at the same time is never an easy job.... New Voice Media helped us through seamlessly and were always available in times of sheer panic! It's now been nearly a year since implementation and our relationship with NVM is fantastic. We have been through many changes to our original spec and with their training and support we have been able to manage this very well and we are looking forward to the new developments toward the end of the year.... So to ... read more
Does what is says on the label! We have recently transitioned from another telecoms provider and I was extremely apprehensive about the changeover. I need not have worried, from the initial contact, through contract negotiations to line procurement and implementation, I have found the NVM team to be knowledgeable, understanding of our needs and and most importantly, to deliver in a timely manner. Feedback from my Call Centre Agents has been extremely positive and using Contact World for SalesForce has made our reporting much... read more
Excellent CTI Product We use this CTI solution with Salesforce to deal with both inbound and outbound calls. It was easy to set up and configure and can be easily reconfigured to meet changing business requirements. The implementation and follow through was excellent. I highly recommend this CTI application.
Highly Recommended We are an outbound and inbound call centre using Salesforce as our CRM. We needed a telephony solution that would provide seamless integration with the CRM while offering user-friendly functionality and comprehensive reporting capabililties. ContactWorld gives us all this and more. The system is easy to set up and manage and the new user interface gives additional features and an improved user experience. In addition, the whole NewVoiceMedia team are knowledgeable, approachable and always more than happy t... read more
Simple Implementation + No Software + Good People + Powerful SFDC integration = Highly recommended We have an outbound telemarketing team (20+ agents) using Salesforce to manage our contact database. We needed telephone integration but didn't want the hassle of 'traditional' CTI, and choosing NewVoiceMedia was a really easy decision. We are using Salesforce Service Cloud for our high volume telemarketers, using Visual Flow to provide call scripts & questionnaires, and we wanted click-to-dial functionality plus call recording... read more
It really is that straight forward .... As a Global Company experiencing rapid growth both organically as well as through acquisition, we needed to update our telephony system to bring it up to date for our 2000+ B2B Customers worldwide. Requirements included support for multiple products in multiple local languages, with local telephone numbers in all the countries throughout the world where we do business. As we use Salesforce for Case Management and make extensive use of Dashboards for monitoring workload, we had a need f... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.