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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
The best I like it!!!
Does what it says on the tin Really useful, works as it should, no problems at all and couldn't work without it. Highly recommend.
ContactWorld We have implemented NVM ContactWorld with Salesforce and the NVM team Scott Flatman and Scott Hawkins have ensured this has been done seamlessly. The technical support has been second to none; responsive, solutions orientated and a pleasure to work with. The system has achieved exactly what we set out to achieve and we look forward to continuing to work with NVM as our business evolves.
NVM - Great Support It is always a pleasure working with the NVM team; they are all very supportive and very knowledgeable. They have provided great support whilst we transitioned from our old telephony platform to NVM and integrated ContactWorld with Salesforce. I would definitely recommend NVM if any company was looking for a new telephony platform and keen to integrate ContactWorld with Salesforce.
Chris Bate-NVM for salesforce Always a pleasure to work with, staff are always friendly and helpful. NVM has integrated well with the way we work within salesforce and helped increase our quality of work.
NVM We work with John Bacon at NVM. So far its been a great product. It took two weeks from the time the decision to purchase NVM was made until the system went live. NVM’s implementation team are first class. The company has done everything possible to help us.
Contact World with Salesforce We went live with a Contact World/Salesforce integration in September and so far it's worked really well for us. We moved to this from an old Genesys platform, so the functionality and flexibility we're now getting is a world away from what we had before. It's definitely worth putting some thought into how to utilise all the functions you'll get with NVM/Salesforce. I'm looking forward to expanding ours in February and further improving the service to our customers.
NVM Working with John Bacon we have migrated our contact center from an old clunky system to NVM seamlessly, fully integrating phone and SF. The combination of both a really cool product and awesome account management has given us a competitive advantage in the industry.
Contact World for SalesForce We deployed Contact World in September of 2012. CW has proven to be the flexible and scaleable solution promised to be. The integration with SalesForce has greatly improved the efficiency of our team. Jim Hinson Director Topcon Positioning Systems, Inc.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.