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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Product, Great Support We've been looking at eventually using NVM for the past 2 years, ever since we were introduced to it at the eCommerce Expo in 2011. This year it was finally time to implement the system, and we found it extremely easy, painless, and professional. The flexibility it gives our agents working anywhere, anytime, and the seamless integration with SalesForce makes our customer service even better! The support, and ongoing help have been fantastic, and their team extremely knowledgeable. Wouldn't hesita... read more
Excellent support from NVM team We have been working with NVM for over 2 years now and they have always provided excellent support and bespoke training that fits our unique requirements. We have not experienced any down time which is very reassuring for a company like ours who provide 7 day support. We have also seen an improvement in productivity since using ContactPad. I have worked with Jamie Cooper to create new journeys that we think will improve our processes and contribute towards a faster turnaround.
Great Interface with SFDC and Outstanding Customer Support We are a small business with
Martin Hansford - The integration capabilities between SF and ContactWorld is what made CWFSF.... the obvious choice for us...Getting CWFSF and SalesForce up and talking to each other was a remarkably easy bit of configuration They are a seamless solution together. The end-user doesn’t know where one finishes and the other starts – and they don’t need to!
Simple solution to business requirements A solution capable of simplifying any business requirements whether they're basic call routing or complex dynamic IVR. As Contact World integrates with Salesforce we're able to manage all email/ chat/ call channels through one web portal. From a support point of view, New Voice Media have always been available for any questions we have had. We have not had a single unforeseen outage since we went live 4th quarter 2012. Contact me if you have any questions!
Easy implementation and use - highly recommended! Set up was fast and efficient with great support from the New Voice Media team. Since then we've been using this as a call centre solution for a small team of customer care agents and it has been a huge upgrade on what we were doing previously. Works seamlessly with Salesforce and the account management from NVM has been excellent - really responsive and always available to take a call and assist at any time.
Very good support and product We brought in new CRM and IVR platforms last year and NVM offered great support through the transition. Very friendly and helpful team, and very flexible product.
Simple integration and great support. Easy to integrate & great support from NewVoiceMedia. Four stars instead of five, but being honest that's only because we bent NewVoiceMedia to fit with our organization which is definitely not your typical contact center! Tireless support from NVM to help us get all this working.
Excellent team and product Being a SaaS provider ourselves we wanted to go purely to the cloud with our entire infrastructure so we chose NewVoiceMedia for its innovation, speed of implementation and integration with Salesforce. The quality of the calls our excellent and have no problems. We had an excellent team supporting us through the implementation and would highly recommend them to anyone. They have shown a real desire to listen and act upon feedback and future enhancements.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.