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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Damien Numan He’s been really helpful with getting our new Payment IVR set up, provided clear updates and been proactive with fixing an issue that cropped up on the new IVR. He also got a new report set up under Analytics for us and gave a details breakdown on it all (Which saved me a bit of a job). Honestly couldn’t fault him and he was a pleasure to speak to.
Phone System Migration to Vonage Two words - Roosevelt Civil I've participated in many phone provisioning and migration projects. Most of the time they are painful, tedious, and are accompanied by tons of user complaints. With Roosevelt at the helm, the project was relatively painless and successful. It completed on time and in an organized manner. Mr. Civil is an amazing engineer that not only understands technology, but also understands how call centers operate and how to match solutions to business needs. 10/10 I would wo... read more
PCI Pal, IVR Agent Assist Project Joe Chapa was extremely helpful throughout the entirety of the project. He was very resourceful when needed to help guide our agent assist model for PCI compliance to Royal Canin. Joe always went the extra mile to make sure we hit our marks and everything was completed even through some hiccups along the way. We owe a lot to Joe and Vonage on this project. Thank you so much.
Vonage Great product and a very friendly team.
Pay-by-IVR, Joe Chapa -- Highly Recommend I had the pleasure of working with Joe Chapa from Vonage's PS team, building out pay-by-ivr functionality in our existing VCC instance. Joe took his time to figure out our existing build, working with us to craft a holistic solution that exceeded our business requirements. Joe is professional, kind, intelligent, and has a high give-a-bleep factor that made the engagement a great experience for everyone involved. I can only hope we get paired up with Joe on our next PS opportunity.
Great solution This is an overall great solution. It's very flexible in terms of what you can achieve with it.
CTI designed to work well in Salesforce We have switched to Vonage over 10 months ago and it has been a gamechanger in some many aspects. It allowed us to steamline support and sales processes. A control freak dream when it comes to productivity reporting and data available ;) The implementation itself takes a while though - be prepared to dedicate significant resources on your end. Come well prepared to design sessions and you'll be happy with the outcome. 5/5
Great experience from start to finish Our old phone system was due to be replaced. We reached out to a few different providers to see what they had to offer. Vonage by far was the best option for our VBC and VCC needs and the integration they have with Salesforce was a major selling point. We planned our rollout in two phase, with the VBC going first. There was some headaches at first (not due to Vonage but our other carrier), but once we got past these the rest of the VBC was smooth sailing. We then moved over to the VCC si... read more
Business response:
Thank you Chad, it was a pleasure to work with you and the team.
Excellent service from Vonage! Having used Vonage previously, I was really pleased that our company chose to implement Vonage to cater for our telephony needs, and love how the product can be customised to suit each organisation's objectives. I'm particularly impressed with the ability to launch a Vonage Meeting with a caller directly from the ContactPad. Special thanks must go to Kaser for his project management expertise, and also Lauren / Tim who were incredibly responsive in supporting us with enablement.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.