This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Vonage + Salesforce roll out Prénatal We would like to express our appreciation for the excellent support we received from Vonage in implementing our new, Salesforce integrated, customer contact center. We are highly satisfied with the professional approach, expertise, and support provided by Vonage throughout the implementation process. Their contribution has been invaluable in enhancing our customer service operations. Thank you; Elliott, Eve, Alin and Craig! Working with you has been a pleasure.
Business response:
Thank you Desley, it has also been a pleasure working with such a great team at Prénatal!
Outstanding solution for business communication needs. Vonage has proven itself to be an outstanding solution for our business communication needs, and I can confidently give it a well-deserved 5-star rating. The integration with Salesforce is seamless, allowing our team to work efficiently and provide top-notch customer service. With Vonage, we can now track customer interactions, manage cases, and access crucial data in real-time, which has greatly improved our overall service performance. The system is incredibly user-fri... read more
Business response:
That is excellent to hear David, thank you!
Advanced Reporting and Statistics We recently installed Vonage Advanced Reporting and Statistics. Joe Chapa guided us through both our sandbox & production installation and configuration. He was very responsive, accommodated our schedule, and did everything he could to ensure we had a successful implementation. Excellent support.
Business response:
Thanks Mike, it was a pleasure to work with you and the team.
Vonage successfully implemented across Nordics We just finished implementing Vonage across the Nordics (Denmark, Norway, Sweden & Finland). The support and professionalism shown by the Vonage team has been absolutely immaculate. Whenever we had issues, they took it seriously and followed up quickly and brought us solutions of quality. I would like to extend an extra thanks to the people at Vonage who have helped us tremendously throughout this process. Neha Gupta, Kaser Chowdhary, Craig Littlefield & of course Damien Numan. ... read more
Reliable solution, Great implementation - Great help by Damien Numan I recently started using Vonage Open CTI for my business, and I am thoroughly impressed with the reliability of the platform. The integration with Salesforce has been seamless, and I have not experienced any downtime or connectivity issues. Additionally, the professional services provided by Damien Numan were exceptional. He was incredibly helpful throughout the project and was quick to respond to any questions I had.
Smoothest transition ever We replaced our historic and outdated phone-system by Vonage 2 weeks ago. During the design, development and rollout phase, the assigned project team of Damien Numan and Kaser Chowdhary were absolutely amazing. They understood our needs perfectly, implemented the quite advanced features we wanted with great creativity and have been supportive all along. Rollout was at night after closing hours - it was a challenging but very well prepared and organized transition. Post go-live support is also great:... read more
Reliable and efficient cloud communications solution + Damien Numan I am delighted to share my experience with Vonage, a company that provides cloud communications services, and in particular, with Damien, who played a pivotal role in the smooth rollout of their services. From the very beginning of the process, Damien was involved in every step, starting with the design phase. He took the time to understand our needs and requirements and provided valuable insights and suggestions to ensure that the solution we ended up with ... read more
Damien Numan He’s been really helpful with getting our new Payment IVR set up, provided clear updates and been proactive with fixing an issue that cropped up on the new IVR. He also got a new report set up under Analytics for us and gave a details breakdown on it all (Which saved me a bit of a job). Honestly couldn’t fault him and he was a pleasure to speak to.
Phone System Migration to Vonage Two words - Roosevelt Civil I've participated in many phone provisioning and migration projects. Most of the time they are painful, tedious, and are accompanied by tons of user complaints. With Roosevelt at the helm, the project was relatively painless and successful. It completed on time and in an organized manner. Mr. Civil is an amazing engineer that not only understands technology, but also understands how call centers operate and how to match solutions to business needs. 10/10 I would wo... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.