Vonage Contact Center (formerly NewVoiceMedia)

Matteo Spada 

on Sfappexchange

3 years ago

Great product and great team The product is top of category without any doubt, but the team is even better. Every feature Vonage has in his catalogue is a real and fully working feature. Kaser and Mimosa, with them it does not exists problems, it exists just solutions. Highly recommended, we are fully satisfied with them. 

Nate Lindo 

on Sfappexchange

3 years ago

Great experience with an expeditated timeline From the start the Vonage team did a great job all around - from the initial call, the demo (in which we were able to thoroughly test the product as if it were live in prod), and to the final implementation which Josh Flynn did an outstanding job with. With Josh and his team, they were able to get us up and running weeks before the expected date, as we had a very aggressive timeline which was achieved 100%. Thank you again Josh! 

Bill Clark 

on Sfappexchange

3 years ago

Awesome Implementation Experience I recently worked with Vonage to implement VCC for a client and was super impressed with the way the project was conducted and how thorough the Vonage consultant, Joe C., was in every aspect. He helped deliver a complex solution and made sure that I and the client were staying informed each step of the way. I am looking forward to both working with and suggesting Vonage to future clients! Overall, great experience. 

Stephen Smith 

on Sfappexchange

3 years ago

Excellent system architect specialists My company recently migrated from an on premise phone system to a hosted phone solution using Vonage VBC and VCC. During the transitions to both platforms, the architect teams were amazing at assisting me with development, training and implementation. Joe C. was my point of contact on the VCC end and I can not express how knowledgeable he was on the configuration of our complex call flows, but also how well he worked with our Salesforce team to implement the two systems. This has been a... read more

Tim Meehan 

on Sfappexchange

3 years ago

Great Implementation We installed VBC and VCC into our Salesforce environment recently. The product is a lot better than the phone system we were using before. Daniel Wieners was our technical architect and product trainer. Daniel's past experience working with Salesforce allowed him to approach our Salesforce integration already having a deep knowledge of how Salesforce works; and being able to write SOQL allowed Daniel to make our Call Flow very dynamic in real-time. On top of that, he trained our trainers (and much of our... read more

Kingsley Essegbey 

on Sfappexchange

3 years ago

Great Initial Conversations The demo was straight to the point and short enough to intrigue me, but above all, Brian Wassel communicated empathetically and answered all my questions with illustrations. I will consider recommending Vonage to my direct and as well as external stakeholders in other jurisdictions. 

Chris Blosser 

on Sfappexchange

3 years ago

Implementation Team are Rock Stars! We had a very complex implementation with a lot of different call plans for different white-labeled campaigns and Joe Chapa was so patient with us. Joe went above and beyond on so many occasions to accommodate our complex and changing environment including delays due to COVID restrictions. Joe managed our implementation with precision making sure that we didn't miss a thing. Thanks Joe!! 

Rebecca Pink 

on Sfappexchange

3 years ago

Great Explanation on how to use the dashboard Mimosa Griffiths was very helpful in her explanations 

Reece Couchman 

on Sfappexchange

3 years ago

Great upgrade from VBC and prompt setup Upgraded from VBC after outgrowing the solution, efficient platform with must-have features for high call volumes. Quick and well-executed setup by Martin Fort.