This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Tool Vonage is an extensive tool that gives you great real-time analytics and insight into your consumers and agents. While the launch went smoothly and the program is up and running, the training and post-launch communication/bug resolution could've been stronger. Overall, recommend.
THE BEST SERVICE AND IMPLEMENTATION I COULD DREAM OF!! Carlos did an INCREDIBLE job of learning our complex business system, and getting us running in Salesforce VERY QUICKLY!! He proved that Vonage cares about their customer's results. The call quality is excellent and the customer support is second to NONE. Carlos at Vonage feels like a part of our team. 10/10 would recommend Vonage over any other provider. We were nervous about leaving our provider and making a transition with nearly 100 agents who all work remote. We are... read more
Very solid solution and fantastic support! Integration seemed easy. The interaction designer side seemed well thought out. Daniel Wieners, our services consultant, was nothing short of amazing. He was upbeat and easy to work with. Generally a pleasure!
Minor hiccups, but without Joe Chapa we likely would have changed our minds Overall, Joe and his team (Yalda, Peter, Donald, and I know I am missing someone...) have provided excellent service and their communication has been astounding. I am very glad we got Joe as our rep because he went above and beyond. Thanks, Joe! If you get sick of Vonage, let me know and I will find a role for you here! :)
Great product, great team Absolutely loved working with the Vonage team on the implementation of the product. Almost everything we asked for is possible and fixed within a matter of hours. The Vonage contactpad is very user friendly, our agents adopted to it almost instantly. Configuration is also quite simple and quick. Very happy with how smooth the implementation went and looking forward to working with Vonage further!
Wework Vonage Migration New Voice Media has resolved more headaches for us at Wework than I can care to count. We went from four disparate phone system vendors to NVM and it has saved us money, time, and provided a higher level of service than we were getting anywhere else. Dan Jones and Geoff Parlett were amazing partners helping us navigate our native systems and facilitating a smooth transition to NVM. I would recommend this product as the highest standard for VOIP systems and will be singing its praises to anyone looking... read more
Stable platform - Multiple features The Vonage platform user friendly, configuration friendly and extremely stable. Almost all the features required by business are available in Vonage - newvoicemedia
Joe Chapa - excellent service overall! Mr. Chapa was extremely knowledgeable and helpful throughout our implementation process. He was patient with us when we didn't understand and he went out of his way numerous times to ensure our training was completed and our "go live" went smoothly. Without Joe, I believe we would not have had as great of an experience and I am grateful to him for all of his expertise and assistance. I do need to also give a shoutout to Peter Chhim and Yalda Moslehian for their help whenever called on, ... read more
Problem Property Pals experience We had a great experience going live with Vonage. Joe Chapa helped this transition for us go extremely smooth. Anytime there was an issue he walked us through how to resolve it quickly. We expected some small issues may arise but we were pleasantly surprised when everything went so well. We had weekly meetings and were trained and coached on how to use and format the system for us. I would highly recommend Vonage and anyone who gets the pleasure of working with Joe Chapa would be in the hands... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.