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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
No Brainer Having implemented the VBC and VCC solution in a past life, it was a no brainer to select Vonage as our preferred CTI solution for the organisation I now work for. The buying process was super easy and efficient and I was pleased the see how the VCC product had developed. Big shout out to Victoria, Kaser, Martin, David S and Katie for their help and support in getting us to this stage. I am very excited to see how Vonage can further enhance our customer experience for our Sales and Support functions.
Jose (Joe) Chapa VCC Professional Services Consultant 10 star review I had the pleasure of working with Joe Chapa from Vonage on a global VCC (Vonage Contact Center) deployment recently. He is the epitome of the perfect consultant- professional, personable, patient, extremely knowledgeable, hard-working, reliable, pleasant, timely- everything you would want from the person who transforms the most important part of your business from mediocre to a world-class experience. It is so rare to find such an outstanding individual in... read more
Vonage review Did use Vonage to call some customers and it worked perfectly; good call quality and smooth process
Vonage Working well so far.
Good first impressions Working pretty seamlessly for implementation & first couple of calls. Set up was also very easy.
Vonage Very straight forward product that works well consistently!
KVH/Vonage VCC Project Manager This project's success really is attributed to the VCC Project Manager, Joe Chapa. The customer was unsure of how they wanted the VCC set up, but Joe patiently guided them through each phase, answered every question in detail, and gently nudged them when needed. This sets the stage for a successful implementation and the customer was thrilled with Joe's attention to detail, his follow up, and his technical knowledge. I do think though that the overwhelming feedback from the customer was that Jo... read more
A frown turned upsidedown This is a further review revision following some post launch difficulties that have now been fully addressed The initial support we received was excellent in terms of the design, implementation and launch day assistance. Post go live we continued to receive excellent support from the implementation team with a special mention going to Eve Uzzell who worked very closely with me to get all issues sorted and tweaking call plans to fit the needs of our business The issues that prevent me from giving a 5... read more
Great product and support Good product for managing calls on a charity helpline. Vonage provides excellent support, in particular Eve and Hugo who were able to customise things to our unique requirements. Recommended.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.