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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent support We now have a call center without any physical phones in the building. If that's not enough, our Customer Success Manager alone would be worth 5 stars; even on his days off he responds with great patience to our requests.
Great Product Supported by a Great Team A really good complete telephony package that provides you with the insights you need out of the box. This combined with numerous features (all with Salesforce in mind) that go from CTI within Salesforce, to voice analysis combined with the ability to use dialler systems and IVR's. On top of all of this we are supported by a team of engineers, account managers and customer success managers. Whom all spend the time to understand the business and the problems we face and how they can be ... read more
Great Service James at NVM has been a fantastic support. He is very knowledgeable of the system and is happy to assist any way he can. The support team have been very responsive and provide great guidance to help resolve issue between NVM platform and Salesforce
Simply brilliant ! Great Quality of service and execution
Great Support great support and knowledge - thank you
Setting up NVM Few issues but they did stay in touch on resolving these quickly, although the resolution was a bit rushed due to time pressures. The knowledge bank was pointed out to me as a good resource, I've used it a couple of times but it was more valuable completing step by step set up processes, a lot of the helpful features were easy to discover and use by yourself once they'd been pointed out to you. Tim was great at demonstrating the process set up throughout.
NVM James Doyle has been fantastic in helping our support team adopt the best on NVM and it has changed the way we work on a day to day basis. I look forward to continue working with him to see what else can be improved as he makes it so easy! He has a wealth of knowledge and is always able to answer any questions we have,
Great platform and support I would highly recommend the platform and the support and communication from the account team is top-drawer.
New Voice Media has been transformational to our business New Voice Media has transformed our call center options, enabled us to serve our customers better, and lead to lower call wait times for our customers. James at NVM has been really helpful and is a credit to the company.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.