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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Simple to configure, and maintain We have been using NVM for some of our calls for some time now and have recently moved all our calls to NVM. I am impressed with support I have received from the NVM team and also the range of configuration/control that we have without the need for NVM input. The ability to identify the case/cases relating to a call before the conversation begins is excellent! I fully recommend NVM to anybody who is tired of relying on others to help configure and maintain their existing call flows, or looki... read more
Smooth on boarding and well executed plan! We went live today with NVM. I have to say it has been a pain-free exercise and were now miles ahead of where we were with our old platform. NVM set up a war room in our office for the day for people to pop in and ask questions raise issues etc, I approached them with a number of "would like" features to find actually they already had them. Their UI is very easy to use, the call quality is good. Kudo's to Tripti and Kaser for their assistance throughout!
Received extra help when we needed it most I had a simple change that had to be made to assure proper call routing and our internal subject matter expert was on PTO during the holidays. On short notice, our New Voice Media PS Consultant made the change outside the scope of services we purchased. We really appreciate his timely, top notch service. New Voice Media PS is highly recommended.
Excellent Support even after Go Live! Russell and team has been very helpful throughout preparing to launch our teams on NVM and have been absolutely wonderful with ongoing support for things like report building and just general questions. A BIG THANK YOU!
BEST Training and Service Andrew Nelson is exceptional with NVM! He was able to assist us with the setup of the NVM architecture which made the system easy to understand and the implementation process was amazing with his help! He has gone above and beyond to make sure the process was as smooth as possible. We are looking forward to the integration with VBC, hopefully coming soon! Thanks, Sarah
Dashboards Great to have dashboards live with the help of Chris Williams! Thanks
Great Implementation Implementing new phone systems is notoriously problematic but thanks to some absolutely fantastic support from Victoria Williams and Martin Fort, it's been huge success for Crunch. We've had great feedback from our users and the dynamic routing is already helping create better experiences for Crunch clients. It may be early days, but it's a great start. Martin (Head of Client Services)
Excellent 5-star Project Team on NVM Deployment! While working with the NVM/Vonage project team (Dan Jones, Rod Tate & Jake Singleton) we were pleased at the level of expertise and willingness to complete the project on time while meeting the business requirements. A centralized contact center was new to the business and this team made it happen and on-time. Great job and partnership!
Good product Works well for our business case.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.