This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Awesome! Working with Dan Brown and team at Vonage was nothing short of awesome. With the challenges of being fully remote, and very shortened timeline for go live, it's like they've done it a million times. Happy with the implementation and the product. Cheers!
Vonage Implementation Our professional services consultant, Andrew Nelson, was friendly, professional, responsive and a pleasure to work with. His overall turn around time for my many questions was better than expected. Quite often my emailed questions were answered within an hour or less. While I know he was servicing more than one client I was always made to feel like I was his only client. After an unpleasant experience during the contracting process, Andrew was a breath of fresh air that turned my initial negative opinio... read more
Great implementation suppott Wesley our Professional Services consultant at Vonage has been amazing in helping us get the most out of the product. Great product great support team
Excellent call center App for salesforce I like the deep integration with Salesforce. Greate support services.
Excellent Service Vonage provides impeccable service for their phone system fully integated with Salesforce. Staff is always helpful to overcome the challenges the system might provide for agents. Rating is 4½ really, The missing ½ star is for room for improvement that Vonage is always willing to take note of. Highest recommendations!
Good product and great support. Great product and fantastic support. Thanks for all your help Mimosa.
excellent product excellent service, fast solutions and good product . I would recommend this product thank you Mimosa
Fantastic addition to our Salesforce implementation and superb project team Vonage CC is the perfect addition to bring telephony to our customer services team! It was implemented and integrated very smoothly, the full project team were brilliant (Victoria, Laurence, Paul, Kaser, Sam and Lyndon)! Any organisation looking to move to a cloud contact centre solution, with or without Salesforce, should definitely consider this product.
Amazingly Smooth Integration Implementation Victoria's knowledge, passion, and drive together with her willingness to help in any way possible made the implementation of the Vonage integration a seamless and enjoyable experience.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.