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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Fantastic addition to our Salesforce implementation and superb project team Vonage CC is the perfect addition to bring telephony to our customer services team! It was implemented and integrated very smoothly, the full project team were brilliant (Victoria, Laurence, Paul, Kaser, Sam and Lyndon)! Any organisation looking to move to a cloud contact centre solution, with or without Salesforce, should definitely consider this product.
Amazingly Smooth Integration Implementation Victoria's knowledge, passion, and drive together with her willingness to help in any way possible made the implementation of the Vonage integration a seamless and enjoyable experience.
Good product, well supported, solid implementation Our implementation went very smoothly with the help of Joe Chapa. He kept the project on track to ensure that we met our internal deadlines. The product works very well and the Salesforce integration has been a huge benefit.
Great Contact Technolgy Integration with a competent and sympathic support As a fast growing company we have to adapt very quickly and change current processes sometimes from one day to another. With more customers our requirements and processes are getting more complex. But expecially Arvid (Gutjahr) and Mo (Mimosa Griffiths) stop at nothing and provide great and fast solutions to our increasing requests. Even in critical times they try their best, take our concerns serious and work hard to find a satisfying answer. ...and ... read more
CitNOW joins the Vonage community Having recently changed supplier to Vonage, our journey from initial conversations to deployment has been a great experience. We introduced Vonage in February just before the Covid-19 Pandemic and this has allowed all our staff to work from home which previously was not possible. Your Sales team, onboarding and provisioning team have been excellent with communications and aid our growth and tight integration with Salesforce. We have a strong partnership with Vonage throughout our initial jou... read more
Great platform with great people that allows technology to be as nimble as needed. We have been using the contact world platform for over 2 and a half years. The initial implementation was easy thanks to the excellent work from the NVM team. Every question or concern that we had during implementation and even post go live (even a year later) was answered or solved to our satisfaction. This move was highlighted even further when covid19 started and all our agents had to work from home. Thanks to their platform it was as easy ... read more
Great solution for our growing org. As a startup we were looking for a system that would grow with us. So far we have been very pleased with the reliability and ease of use. As a startup we also needed service and support as we have yet to hire a Salesforce Admin or a telephony Mgr. While the NVM/Vonage solution is good & the salesforce integration solid, it's really the service that stands out. Put in a ticket- it's gets responded to. Need training- it's set up immediately. We have been very happy so far, looking forward to... read more
Good product & very satisfied Different level of skills and phone routing
Review Review
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.