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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent App Excellent App
NVM Having NVM integrated with Salesforce on one platform allows for easily accessible data in order to effectively performance manage and analyse both real time and historically. Some features of NVM are a key fit for our business when calling globally. Through our experience James has always been hands on, knowledgeable and keen to support in new initiatives.
Easy to install, setup and maintain We've been using Contact World for 5 years now. The implementation was quick and easy, support is good, and our Account mgr is excellent. The product is easy to configure and use, it's Salesforce native (which makes a big difference) and the company are quite open about their roadmap and happy to work together with their customers. Highly recommended.
NVM James has really helped us over the years always goes out of the way and has great product knowledge.
NVM Support I have worked closely with James (our CSM) over the past 2 years and have had a huge amount of support and guidance from James. This has helped increase my understanding and knowledge of NVM and James has also supported us in making keys changes to our call plans. I have used the Chat help function on a number of occasions and found all of the team really helpful in trouble shooting and resolving issues. I look forward to working with James and the NVM team in the future to implement new tools and functions.
NVM Integration Our selection to use NVM has been a wise one. The team at NVM is very responsive, solutions-focused, and has yet to over promise and under deliver. Our integration has been lead by Jake Singleton. Jake has been a true professional. He has not only executed on all of our wants and needs, but he has also communicated clearly, met timelines, made himself available for "fire drills," and been very patient with us as we made decisions in live time that impacted his ability to complete tasks. Additionally, when we ... read more
Great Service Mark Bladwin has been really good to work with on our IVR service. We have been using NVM for the past 5 years. NVM provide a good contact centre solution. Overall the team is great to work with.
NVM Intergration Easy to use, real time reports for checking agent status is invaluable.
Call Listening easy to locate calls, easy access to monitoring calls. Real time supervisor monitoring has been a game changer
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.