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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Friendly, Knowledgeable Service The team that helped us with set up were really friendly, and always had an answer to our questions. The System works well with how we do business
Great solution and really helpful on-boarding from Kaser! The solution is reliable, with some of the features such as voicemail drop being really valuable to our team!
Support has been top notch This software works well within our Salesforce environment. Despite a few hiccups along the way, they have been very eager to help solve any technical issues, from Matt Drennan to Jake Singleton, both have been very knowledgeable and helpful supporting this software, very grateful for their support! -Mike.
Fantastic Experience with NVM The recent enhancement work done with NVM could not have gone better. Joe Chapa provided excellent guidance and support, provided great workarounds, and went above and beyond to get the job done. Internal technical folk, and the business, were very pleased with the project. 5/5 Stars.
Great user expierence Have now used New Voice media for a couple of years and love it. Reliable ,Straight forward and really easy to use and embed in your business . Also noticed enhanced sound quality as well which really helps .
NVM Quick help
New Voice Media Implementation Victoria was extremely helpful with the new platform roll out and the whole thing was made to look easy and understandable. Thank you Victoria!
New Voice Media Victoria was very helpful with the roll out of NVM in our office.
Salesforce integration For our role as lead generators it has been really good so far. The representative Victoria was very helpful and we had teething issues which were/are being resolved
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.