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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Kaser Kaser was really helpful, showed me how to use NVM and it's functions and made sure that I understood everything. Thanks for your help!
Great Product We use NVM to handle all of our telephony routing for our support team and Account Managers. Works seamlessly as the representatives who handle our account from NVM are very friendly and always go above and beyond to help us out
Reliable Product This has been my first encounter with NVM. Its used heavily by the support team to deal with most queries. The interface is very clean and makes for easy usage, even to a beginner. Saves time and is very reliable. Never really had any issues with it. modern and up to date. hope it stays around for a long time!
Kaser Kaser has been incredibly helpful, knowledgeable and supportive with the implementation of our new service
Super Friendly and Super Helpful! Having Kaser floating around when the new phone system went live was a god send! He was helpful, friendly and made sure he got the job done quickly. He has so much knowledge and quick tips and tricks which is always amazing when you work in a fast paced atmosphere like Telecommunications!
Great Customer Relations I am impressed and am looking forward to getting more acquainted with the processes and functionality. James is really helpful with any queries we might have.
Excellent product We've used NVM for the past 5 years and they have proved to be a very reliable telephony system.
A must have product I first encountered NVM whilst working for a call center. The visibility throughout the team was perfect in being able to see where time is spent. I was so impressed with the product that when I moved jobs, I suggested it to my new employer who implemented it within our sales role. A big plus here being this was able to heavily integrate with Salesforce. So with that said, when I moved jobs for a third time I was delighted to see them implement it here. It really is the communication tool to a successful ... read more
Simple but effective. System is fantastic and is going to help productivity, looking forward to getting more familiar. Also helped having Trippty on site to help with any teething problems.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.