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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice Media Having Trippty on site to help out with all the teething issues that we had on site. However I don't think the whole thing was thought out, about the process that is needed for both inbound and outbound. This was sorted quickly throughout the day - and now it is all running smoothly and people were on hand to manage it, and took on any feedback we have.
Really good system once we get use to it Once we get use to this system I feel it will make us more organised and sufficient with our work load. I am impressed and looking forward to getting to know it more.
Really good system There was great support on launch day. Every question was answered quickly and any issues resolved. Once we all get used to the system it will be a great benefit to the company and staff. Easy to use and a great new tool for my day to day role.
Impressive Onboarding Process As expected there were initial teething problems, like any new system, though these were ironed out quickly. Overall it was an easy system to work with and was exactly like it had been presented on the demos. I liked the fact we had a representative onsite 'Tripti' who was lovely and on hand to answer any questions. Any extra features like dispositions or customisation also easily implemented. My only criticism was that the marketing cakes were not suitable for Vegans :(
Great product! Very simple and reliable product. James and the team are always keen to help and provide training.
Simple to configure, and maintain We have been using NVM for some of our calls for some time now and have recently moved all our calls to NVM. I am impressed with support I have received from the NVM team and also the range of configuration/control that we have without the need for NVM input. The ability to identify the case/cases relating to a call before the conversation begins is excellent! I fully recommend NVM to anybody who is tired of relying on others to help configure and maintain their existing call flows, or looki... read more
Smooth on boarding and well executed plan! We went live today with NVM. I have to say it has been a pain-free exercise and were now miles ahead of where we were with our old platform. NVM set up a war room in our office for the day for people to pop in and ask questions raise issues etc, I approached them with a number of "would like" features to find actually they already had them. Their UI is very easy to use, the call quality is good. Kudo's to Tripti and Kaser for their assistance throughout!
Received extra help when we needed it most I had a simple change that had to be made to assure proper call routing and our internal subject matter expert was on PTO during the holidays. On short notice, our New Voice Media PS Consultant made the change outside the scope of services we purchased. We really appreciate his timely, top notch service. New Voice Media PS is highly recommended.
Excellent Support even after Go Live! Russell and team has been very helpful throughout preparing to launch our teams on NVM and have been absolutely wonderful with ongoing support for things like report building and just general questions. A BIG THANK YOU!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.