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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM SalesForce Integration Seamless and user friendly from a user experience. Good support by our partners at NVM. Only suggestion would be for our partners to be more proactive in highlighting what additional features within their portfolio would help us in enhance customer experience.
Full CTI Implementation (CTI, IVR, ACD) in use for several years. Feature rich, flexible and scalable telephony suite garnished with outstanding support. Constantly improving and upgrading the product and attending to customers' needs with a personal touch.
Thanks Joe Chapa and the NVM team I can not express enough the help to get us geared to go. Everything is quicker and helps make my job so much easier, I am excited with all our new changes and I feel confident to use it all :). You guys are the best!!!
Class leading Contact Centre The NewVoiceMedia Contact Centre platform is a class leading solution which without, wouldn't have allowed my business to expand as quickly as it has over the last 4.5 years, give our Front Office staff the agility they need from a telephone system, and allow my team as admins to be focussed on BAU activities rather than constantly stressing about telephony like we used to. With our dedicated Account Management team consisting of Chris Newlove and James Doyle, who are a pleasure to deal with, alw... read more
Mid Implementation Review We are currently implementing NVM into our Salesforce environment and the level of support and assistance has been outstanding. Vonage/NVM representatives have taught us how to use and design our system. Andrew Nelson and Sean Glider have gone above and beyond to make themselves available for any questions that we have. Whether it is a quick five min meetings or a two hour training session, Sean and Andrew are always willing to help and accommodate our needs. Given that we have a tight deadline to m... read more
Great support The support from the team is great, always willing to help us bounce ideas around, improve features and troubleshoot. Some platform improvements in the roadmap that are much needed, looking forward to seeing them released.
SiemensGamesa Hotline NVM have been our counterpart for many years now and continue to meet our expectations with the integration to our customer management tool SF. James Doyle has been key to our success with this and his continued support makes integration like this easier.
Big changes Using NVM in the sales role has completely changed the way we now we work. We are being far more officiant and have much better reporting!
Great Experience From an IT Support perspective, if there is ever any issue, NVM support are always friendly, easy to raise a support ticket and resolve my issues ASAP. On the odd occasion that we do not get a resolution, we escalated to our account manager - James. James is always very helpful and understands the priority of issues being resolved. Highly recommended and look forward to continue to use NVM!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.