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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great CTI tool- NVM. We have been using NVM over last few weeks. It is impressive. Has good reporting capability. Good support.
Review Once you get the hang of the logistics it makes the logging and review of calls so easy. Great product and great help with setting it up
Very user friendly The contact pad is easily laid out and has great functionality. Great support crew from NVM specially Iain!!
Easy to use First time using a solution like this and I find it really easy to use. Highly functional and saves time. Support from NVM was excellent.
Great System very impressed with the ease of use of the system
I'm impressed. very easy to use. I'm impressed.
Great reporting capability The reports we can generate from ContactWorld are customisable and much more user friendly than our previous system
Review I've been extremely impressed by the level of support and assistance we have received from NVM, Iain Clements in particular, throughout the implementation process. I am also really happy with the product itself and the additional functionality and reporting capability it provides.
System update and excellent support We just had Iain Clements visit our offices to do a full review of implementation and upgrade on our NVM system and we could not be more satisfied with the final outcome of his intervention. The system itself is now working exactly as we want it to, and all the agents are thrilled with the new logging system and functionalities!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.