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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New communication system If you are going to change your in-house communication system, I would recommend changing to NVM as the change was easy and seemless.
Smooth and easy! From a user point of view this is a very smooth and user friendly system to use. Very helpful implementation from Mark.
Great with the integrated crm system We use salesforce and NVM integrates well with this product The onsite consultant was very attentive and thorough with explaining how to use the system Nice looking phones due to customisable phone screen This allows us to communicate more efficiently with our world wide internal colleagues and external clients I'm looking forward to using this system to its full potential
BIG ISSUE I have had experience with various CRM and phone systems, and New Voice Media seems to be particularly good. As well as the integration with salesforce the support has been excellent - when we first trialed it there were some issues and they have been fully resolved for the current implementation. The implementation representative - Mark - was knowledgeable, helpful, and friendly. We did have a sporadic problem with calls but in the end it was satisfactorily dealt with by the support team.
Training with Tara for new Phone system On the 16th September our Company introdced a new phone system for the Contact centre that has been set up for us in the business, we were thoroughly trained by Tara who explained every detail, whilst introducing us to the new system and we look forward to handling our daily incoming calls through the new system for the future - Karen, product Specialist
Connectivity With this running we can now link into our other teams around the world and can redirect inbound calls as required. Much better and easier than having to contact the teams directly and ask them to call client back. Only been using it for a few hours so far, but looking like it will an invaluable tool for us
NVM all set ready to go This has been a long process for us due to issues at our end and the NVM team have been very supportive throughout and always willing to help even with things that seem way out of the remit. Tara has explained each step and given concise training and helped to deliver a solution for us that will hopefully just keep bringing great results to us. Thanks and I would recommend the team as a good solution for a business.
Tara! Tara came in to our company yesterday to set our new system in place and delivered an excellent training package, very informative and clearly presented. Tara is very patient and understanding in explaining the systems and the versatility of the programme and our usage. Delivered excellent product knowledge and advised how we can effectively manage team performance
An efficient & easy-to-use system - A must have! After a 1hr training session with Iain this morning, we had everything we needed to continue with the day's work. The new system allows us to contact customer's much quicker than before, shortening time between calls and completely removing telephone number input error as everything is in the one place! The first 3 calls I made with this system generated sales of £1,241 A must have for contact center & Telephone Sales teams!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.