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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent tool The transition to the new tool has totally changed the ball game for my team. NVM has made it easier for us to follow first in first out, reports are more accurate compared to the old tool, and everything is just close to perfect.
More efficient tool in managing voice calls The system is very impressive as it is a little bit faster than the old system we used to have. It is even more efficient especially when managing calls.
No More Cherry Picking This tool is very useful to our team as we don't need to make a call sequence anymore because the system does it for us, and the greatest advantage is that there will be no more cherry picking of cases for both voice and non voice cases.
Excellent support and very transparent We are using NVM from last 2 months and very happy about the overall implementation. Be it be pre Go live or post go live, their support is very impressive. They were very transparent during this entire implementation phase. And they are well organised and whole thing is documented.
New way of handling CSC we have been using NVM for couple of months and quite happy with the setup. Moreover the NVM team is very professional and transparent approach. We are really happy to work with the product as well as the team. The features provided gives insights to the agent performance and help us to monitor and improve while serving our customers.
NVM improved overall capability We had very specific customisation requirements and the NVM team and Tim specifically were outstanding and extremely patient in ensuring the system integrated and behaved exactly in the manner we wanted. Tim conducted the training and was very professional and knowledagble. He was also present when the system went live to ensure a smooth transition and adoption by the team. Overall he was an excellent resource and was certainly the main factor in making this experience as painless as possible.... read more
Even better the 2nd time round! This is now the second time I've actively been involved in the implementation of NVM and the solution has gotten even better! On both occasions we performed due diligence, compared various vendors and ran a POC with another. NVM came out on top both times as all our requirements were met. The seamless integration with Salesforce was a key differentiator, AutoCLID and call recording on the fly an added bonus. The support provided during the implementation was outstanding with Tim Lukacs going a... read more
New communication system If you are going to change your in-house communication system, I would recommend changing to NVM as the change was easy and seemless.
Smooth and easy! From a user point of view this is a very smooth and user friendly system to use. Very helpful implementation from Mark.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.