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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Very useful tool! The NVM Tool is very useful on the process that we have.
NICE Very pleasant to the eyes.Easy to manage
Excellent Excellent
Much Better Much better than the old system that were using. Just need more time to be familiarize with it and everything will be perfect.
Fast opening of documents The tools opens email, faxes, voicemails within few seconds. It help processing request easier.
Excellent tool The transition to the new tool has totally changed the ball game for my team. NVM has made it easier for us to follow first in first out, reports are more accurate compared to the old tool, and everything is just close to perfect.
More efficient tool in managing voice calls The system is very impressive as it is a little bit faster than the old system we used to have. It is even more efficient especially when managing calls.
No More Cherry Picking This tool is very useful to our team as we don't need to make a call sequence anymore because the system does it for us, and the greatest advantage is that there will be no more cherry picking of cases for both voice and non voice cases.
Excellent support and very transparent We are using NVM from last 2 months and very happy about the overall implementation. Be it be pre Go live or post go live, their support is very impressive. They were very transparent during this entire implementation phase. And they are well organised and whole thing is documented.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.